Kelli Brennan
Nashville,TN
Summary
Accomplished leader excelling in budgeting and financial management while demonstrating exceptional organization and time management skills. Drove business growth through innovative marketing strategies and cultivated strong, loyal customer relationships. Achieved significant improvements in operational efficiency and customer satisfaction by effectively training and developing high-performing teams. Aiming to leverage these skills to drive further success in a leadership role.
Overview
13
13
years of professional experience
Work History
General Manager
Hopsmith Tavern
Nashville, TN
01.2022 - 01.2025
- Managed daily operations and coordinated across departments to ensure everything ran smoothly.
- Created schedules, handled budgets, and oversaw the purchasing of restaurant supplies.
- Focused on recruitment and sales strategies to drive business growth.
- Ensured compliance with local health department regulations regarding food safety standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Built and maintained loyal, long-term customer relationships through our mission statement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
Sales Manager
Hopsmith Tavern
Nashville , TN
05.2019 - 01.2022
- Designed sales and service strategies to improve revenue and retention.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored competitor activity within the local area and identified opportunities for growth.
- Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.
- Organized and executed events, private dining experiences, and all reservations.
- Worked closely with clients to coordinate details and maximize satisfaction.
- Managed social media accounts and the company website to promote business
Server
Hopsmith Tavern
Nashville, TN
01.2017 - 05.2019
- Delivered excellent service to guests and ensured their needs were met.
- Created positive dining experiences and resolved any guest concerns
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Human Resources Coordinator
Thompson Hotels
Nashville, TN
07.2018 - 05.2019
- Organized recruitment efforts, employee engagement activities, interviews, and onboarding.
- Managed payroll and ensured compliance with company policies.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Handled employee relations and coordinated team-building events.
Front Desk Agent
Thompson Hotels
Nashville, TN
07.2017 - 07.2018
- Assisted guests with check-ins, reservations, and special requests while maintaining professionalism.
- Multitasked by handling calls, organizing schedules, and resolving guest issues.
- Worked with high-profile and VIP guests, ensuring their needs were prioritized.
- Accurately managed financial transactions and followed hotel policies.
Head Wait/ Server/ Host
Bonefish Grill Restaurants
Boynton Beach, FL
04.2012 - 06.2017
- Progressed from hostess to server, trainer, and head wait staff, gaining leadership experience.
- Trained new employees and supervised restaurant operations.
- Handled financial responsibilities like cash reconciliation and payment distribution.
- Maintained calm and professional problem-solving during busy or challenging times.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL12-2015
Bachelor of Arts - Hospitality Management
Florida Atlantic University
Boca Raton, FL12-2015
Skills
- Advertising and marketing
- Event Planning and Coordination
- Organization and Time Management
- Vendor Relations and Negotiation
- Employee Training and Development
- Budgeting and Financial Management
- Public Speaking and Communication
Achievements
- Successfully planned and executed hundreds of events, exceeding expectations.
- Achieved record-breaking sales as Sales Manager at Hopsmith Nashville.
- Built and maintained a strong network of clients for future events and business opportunities.
Timeline
General Manager
Hopsmith Tavern
01.2022 - 01.2025
Sales Manager
Hopsmith Tavern
05.2019 - 01.2022
Human Resources Coordinator
Thompson Hotels
07.2018 - 05.2019
Front Desk Agent
Thompson Hotels
07.2017 - 07.2018
Server
Hopsmith Tavern
01.2017 - 05.2019
Head Wait/ Server/ Host
Bonefish Grill Restaurants
04.2012 - 06.2017
Bachelor of Arts - Psychology
Florida Atlantic University
Bachelor of Arts - Hospitality Management
Florida Atlantic University
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