Summary
Overview
Work History
Education
Skills
Timeline
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Kelli Bullock

Indianapolis,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

36
36
years of professional experience

Work History

Hub Operations Manager

Cityblock Health
06.2022 - Current
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Developed strong relationships with vendors and suppliers, securing competitive pricing for materials and services.
  • Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
  • Optimized shipping routes for faster delivery times while minimizing transportation costs.
  • Increased employee productivity through regular performance evaluations and targeted training programs.
  • Coordinated emergency response procedures effectively in the event of equipment failures or other disruptions to ensure minimal impact on operations.
  • Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines.
  • Lead continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
  • Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
  • Analyzed performance metrics on an ongoing basis to identify areas requiring attention or adjustments in strategy.
  • Led continuous improvement initiatives that resulted in enhanced operational efficiency within the hub facility.
  • Evaluated organizational structure regularly for potential improvements or changes necessary for growth and development of the department as a whole.
  • Oversaw the hiring, onboarding, and training of new employees, fostering a team-oriented work culture.
  • Facilitated conflict resolution amongst team members, promoting a positive work environment conducive to high productivity levels.
  • Managed daily scheduling of staff assignments, ensuring optimal coverage during peak hours.

Family Practice Manager

American Health Network
01.2018 - 02.2022
  • Mitigate risk by monitoring and enforcing compliance with OSHA and HIPAA requirements
  • Maintain organization and information access through stringent records management
  • Drive efficiency through effective workflow coordination and resource management
  • Enhance operations through careful review and improvement of practice policies and operating procedures
  • Direct and supervise the everyday workflow for all personnel
  • Directed and conduct recruitment, hiring and training of personnel
  • Perform biweekly payroll review
  • Develop stretch goals with all employees reviewing those throughout the year
  • Responsible for maintaining all Physician and Nurse Practioner's medical licensing
  • Order all supplies for the office to include administrative and medical supplies
  • Maintain and oversee all vaccine inventory.

Manager Daily Center Operations

MedExpress Urgent Care
01.2016 - 01.2018
  • Oversight of all aspects of clinical operations, systems, budget, materials and human resource needs
  • Promote the provision of cost-effective, high quality healthcare services for patients
  • Develop organizational plans to assure medical and logistical viability and fulfill goals
  • Develop budget plans, forecast revenue, workload and all other requirements
  • Report and interpret monthly and annual data to assure budget compliance
  • Assist with the implementation and development of corporate, individual clinic and care provider
  • Oversee public relations and maintain referral relationships
  • Identify solutions for staffing, utilization of facilities, equipment and supplies
  • Hire and oversee new employee onboarding/training
  • Represent centers at public and professional meetings and conferences
  • Maintain professional affiliations and enhance professional development.

Prior Authorization Supervisor Medicaid

Advantage Health Solutions
01.2011 - 01.2016
  • Coordinates, supervises and is accountable for the daily/weekly/monthly activities of team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, and Service Level
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members.

Recovery Coordinator

Community Blood Community Tissue Services
01.2010 - 01.2011
  • Coordinate specific tissue donation with outside shared transplant entities to include Organ and Eye Procurement Partners
  • Communicates with medical staff and healthcare team members to ensure comprehensive documentation, including informed consent of potential tissue donation
  • Analyze medical data of potential tissue donors from medical and social records, physical examination, and consultation with health team members to perform preliminary physical assessment and screen potential donors
  • Supervision of Recovery Technicians
  • Arrange coordination of Tissue Procurement between donor families, funeral homes and hospital staff
  • Assist in direct Tissue Procurement and Phlebotomy procedures associated with Tissue donation.

Hospital Corpsman

United States Navy
01.1989 - 01.1993
  • Surgical assisting/scheduling
  • Clinic supervisor of 25+ employees
  • Laboratory technician
  • Trained military staff on OSHA standards, regulations and advanced CPR
  • Member of the Trauma/ER team.

Education

High School Diploma -

East Hartford Hight School
East Hartford, CT

Skills

Standard Operating Procedures development, implementation and oversight

Coaching and Mentoring

Total Quality Management

Forecasting for budgeting (Staffing, Inventory Supply management, Employee allowance per market, office management of supplies

Performance Appraisal

Key Performance Indicators

Workforce Planning

Timeline

Hub Operations Manager

Cityblock Health
06.2022 - Current

Family Practice Manager

American Health Network
01.2018 - 02.2022

Manager Daily Center Operations

MedExpress Urgent Care
01.2016 - 01.2018

Prior Authorization Supervisor Medicaid

Advantage Health Solutions
01.2011 - 01.2016

Recovery Coordinator

Community Blood Community Tissue Services
01.2010 - 01.2011

Hospital Corpsman

United States Navy
01.1989 - 01.1993

High School Diploma -

East Hartford Hight School

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