Summary
Overview
Work History
Education
Skills
Timeline
Websites
About Me
SeniorSoftwareEngineer

KELLI BURRIS

Cape Coral,FL

Summary

A dynamic and strategic communications professional with extensive global experience in corporate, internal, and external communications, employee engagement, and corporate events. Recognized as a leader in the field, known for exceptional collaborative and interpersonal skills to communicate with diverse audiences on a global scale effectively and to promote an engaged, empowering work culture. Proven track record in designing and executing communication plans, specializing in developing and streamlining communications and processes to support company goals and management objectives.

Overview

17
17
years of professional experience

Work History

Sr. Manager, Communications and Employee Engagement

SCHOLASTIC
03.2022 - Current
  • Developed the strategy, approach, and messaging framework for internal communications and programs for the Book Fairs and Book Clubs division
  • Successfully spearheaded and launched the Intranet migration by collaborating with the corporate communications team and functional leads to design, brand, and populate the new site; developing comprehensive communication plans to support the launch and migration
  • Implemented and developed operational standards, policies, and procedures.
  • Standardized, refined, and managed communication tools to enhance employee awareness, leadership visibility, and understanding of organizational strategies
  • Created and launched a monthly newsletter to deliver essential news, event reminders, and valuable resources
  • Led communications efforts and branding for an office opening (and closing) with precision, creativity, and a keen focus on ensuring a smooth and well-coordinated process for both the business and our employees
  • Developed a Leadership Visibility Plan for senior executives to serve as a strategic guide to boost their executive presence within Scholastic while expanding influence beyond the company
  • Created and oversaw our Coffee Chat series, facilitating informal and personal conversations to foster stronger employee connections and deeper insights into our collective achievements, garnered significant popularity among staff members
  • Active leadership member of the Pride ERG, contributing to its creation and advancing DEIB initiatives. Fostered a culture where all team members feel welcome, safe, heard, and valued. Developed and managed a monthly Pride newsletter as a resource tool and created the first Pride ERG presentation for the annual report
  • Launched the Lands' End employee store, offering an efficient, low-maintenance solution to meet employee demand for company-branded merchandise. The store operates seamlessly and serves as a key benefit for our Safety Program employees, distributing nearly 1,000 gift certificates annually
  • Developed an annual dashboard to measure and report the effectiveness of internal communications and employee engagement initiatives

Communications Consultant

SELF
01.2019 - 03.2022
  • Partnered with clients to help them achieve business results by providing strategic internal and external communications plans, talking points, presentations and corporate and employee events
  • Spearheaded employee engagement initiatives, fostering a positive workplace culture and boosting retention rates
  • Created articulate, effective training documentation and communications for systems initiatives, product launches, and enhancements and process workflow changes
  • Authored user-friendly procedures and job aids for employees with ongoing refinement of business processes
  • Worked with marketing and human resource teams to design campaigns and communications
  • Collaborated with cross-functional teams to ensure seamless integration of communication strategies with overall business objectives
  • Developed compelling content for company website and social media channels, driving user engagement and conversions
  • Trained junior team members in best practices for internal and external communications, increasing overall department effectiveness

Manager, Communications, and Client Experience

FISERV
01.2018 - 01.2019
  • Created global communication strategies for internal, external, and client excellence initiatives, setting distinctive style and tone for all business unit communications
  • Managed two direct reports to streamline communications and processes, working collaboratively with C-suite executives, Marketing, Human Resources Product, Technology, and Sales teams
  • Developed and implemented employee engagement and recognition plan, increasing annual communications score by 30% within one year
  • Developed communications calendar, feedback tool, and intranet portal via SharePoint for employees strengthening collaboration within teams
  • Defined process for internal and external communications, creating efficiency for the team and consistency for clients
  • Facilitated and presented at quarterly Town Halls with the business unit President and senior executives, engaging the workforce and culture
  • Created and distributed website copy, intranet articles, marketing email newsletters, and leadership presentations
  • Coordinated and managed all volunteer activities for approximately 3,000 employees

Vice President, Communications and Change Readiness

J.P. MORGAN CHASE
01.2013 - 01.2018
  • Directed global communication efforts across multiple lines of business for internal, external, product, technology, and crisis communications
  • Provided direct leadership and cross-functional support to various partners, numerous employees, and four direct reports to maintain alignment on all initiatives
  • Developed and implemented crisis communication action plans and established an employee Resource Intranet Portal using SharePoint to enhance consistency and collaboration across teams. Additionally served as SharePoint Administrator
  • Cultivated monthly informational sessions for employees, tripling attendance after three sessions
  • Secured and managed relationships with third-party vendors for external communications, allowing the internal team to focus on priorities
  • Created and distributed website copy, intranet articles, client and employee newsletters, and leadership presentations
  • Hired speakers for newly created quarterly employee initiative, increasing satisfaction from 60% to 98% (the highest to-date of all speaking series being held for employees).
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Regional Director

AMERICAN LUNG ASSOCIATION OF THE MID-ATLANTIC
01.2008 - 01.2013
  • Cultivated diverse funding, volunteer recruiting, and outreach opportunities generating $750K in annual operations while overseeing $1.46M in revenue
  • Managed a team of 13 direct reports with 25+ total staff, managing teams remotely from offices in Delaware, Pennsylvania, and West Virginia
  • Collaborated extensively with national-level executives to coordinate strategies and initiatives and acted as spokesperson for the Mid-Atlantic chapter
  • Conceptualized and planned a one-day extreme fundraising event, raising an additional $60K and increasing mission awareness
  • Capitalized on local and national media opportunities, fostered community relationships, wrote grant proposals, managed vendor contracts, and built and maintained relationships with sponsors and potential donors to coordinate efforts and maximize profits, resulting in exceeding the goal by 20% for five years
  • Created and grew Leadership Boards from 16 to 60 in the Mid-Atlantic area.

Education

- Organizational Leadership

Pennsylvania State University

- English/Journalism

University of Delaware

Skills

  • Strategic Planning
  • Internal & External Communications
  • Crisis Communication Management
  • Content Development
  • Project Management
  • Employee Engagement
  • Vendor & Volunteer Management
  • Public Speaking & Speaker Recruitment
  • Team Leadership and Development
  • Corporate Meetings & Events
  • Cross-Functional Collaboration
  • SharePoint, Marketo, Power BI, Staffbase, Poppulo, Constant Contact, SilverPop, and SalesForce

Timeline

Sr. Manager, Communications and Employee Engagement

SCHOLASTIC
03.2022 - Current

Communications Consultant

SELF
01.2019 - 03.2022

Manager, Communications, and Client Experience

FISERV
01.2018 - 01.2019

Vice President, Communications and Change Readiness

J.P. MORGAN CHASE
01.2013 - 01.2018

Regional Director

AMERICAN LUNG ASSOCIATION OF THE MID-ATLANTIC
01.2008 - 01.2013

- Organizational Leadership

Pennsylvania State University

- English/Journalism

University of Delaware

Websites

About Me

I strive to live each day with passion and compassion, constantly learning and growing from my mistakes. I remain true to myself, my family, and my friends, while staying humble and kind. I make it a point to laugh every day and always remember that life is good. I thrive on collaboration and prioritize building positive relationships with others. Additionally, I have a great sense of humor.

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