Kelli Bush
Cecilia,KY
Summary
I am a self-motivated Customer Success Manager with strengths in written and verbal communication as well as account and product management. I have an excellent ability to build rapport authentically with clients and peers throughout my experiences in Healthcare and FinTech industries. I thoroughly enjoy the opportunity to collaborate with industry peers and leaders, and I constantly strive to further my knowledge- whether through continuing education and formal training or self-guided research/exploration.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Venminder
06.2022 - Current
- Currently Managing 30+ Venminder client accounts including Traditional & Non-Traditional Financial Institutions, Wealth Management firms, Healthcare entities, etc
- Guiding clients through TPRM industry best practices with emphasis on client specific regulatory requirements
- Implementing purchased TPRM Solution and/or managed services to align with clients policy and program needs
- Ensuring all-time positive customer experience by communication and maintaining professional relationships
- Project management
Certified Medical Assistant III
Baptist Health Medical Group
12.2019 - 05.2022
- As a Clinical Medical Assistant III, I supported 6 clinicians and provided top tier patient care in a critical care setting
- I served as team lead and was responsible for training new hires in multiple aspects of the job from using electronic health record systems to administering injections as well as office safety and compliance
- Duties included but were not limited to: Venipuncture, triage, vital signs, injections, medication and equipment training surrounding pulmonary and critical care medicine as well as oxygen supplies and prior authorizations.
Education
Certified Clinical Medical Assistant -
The Medical Institute of Kentucky
Elizabethtown, KY09.2019
High School Graduate -
American School of Correspondence
Lansing, IL05.2008
Skills
- Project Management
- Customer Satisfaction
- Relationship Management
- Microsoft Office Proficiency
- Onboarding and Implementation
- Time Management
- Salesforce Proficiency
- CRM proficiency
- Managing relationships
- Retention and upselling
- Problem Solving
- Strong Work Ethic
- Strong Communication Skills
References
- Amanda Jones (270) 872-8127
- Tiffany Gillingham (270) 723-6182
- Ashley Riley (502) 727-8828
Timeline
Customer Success Manager
Venminder
06.2022 - Current
Certified Medical Assistant III
Baptist Health Medical Group
12.2019 - 05.2022
Certified Clinical Medical Assistant -
The Medical Institute of Kentucky
High School Graduate -
American School of Correspondence