KELLI BUTLER
McDonough,USA
Summary
Dynamic and results-oriented administrative professional with 10+ years of experience providing high-level executive support, customer service, and operational coordination across corporate, HR, logistics, and private-sector environments. Highly skilled in data entry, CRM administration, calendar and travel management, workflow optimization, and accurate recordkeeping. Recognized for delivering exceptional service to internal and external customers, managing high-volume communications, and maintaining precise documentation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Virtual Assistant & Project Coordinator
Freelance
McDonough, GA
01.2025 - Current
- Provide high-touch customer service through email, phone, and online platforms.
- Enter, update, and maintain data across CRM systems, spreadsheets, and client databases.
- Manage inboxes, schedules, appointments, and travel arrangements.
- Track online lead-generation portals and prepare reports.
- Serve as Bookkeeper for clients: process transactions, reconcile accounts, assist payroll, and generate monthly reports.
- Maintain digital filing systems and ensure data accuracy.
- Create and distribute customer service surveys and track results.
- Developed and implemented standardized processes for data entry, improving accuracy and efficiency.
- Managed social media accounts, enhancing online presence and engagement strategies for clients.
- Organized and maintained digital files ensuring easy access and retrieval for clients.
Executive Assistant to Two SVPs
CHEP USA
02.2016 - 12.2024
- Delivered customer service support to C-Level executives, internal stakeholders, external clients, and operational teams.
- Entered and maintained data for expenses, contracts, corporate event planning, and vendor documentation.
- Maintained CRM and project management records.
- Prepared executive reports, communications, and meeting materials.
- Reviewed and processed executive and legal contracts.
- Coordinated leadership meetings, customer-facing events, and workshops.
Executive Assistant to CHRO
PulteGroup
04.2014 - 02.2016
- Provided customer service support to employees, leadership, and vendors.
- Performed data entry for HRIS systems, contracts, marketing data, and onboarding documentation.
- Managed calendars, travel, expense reports, and talent review information.
Executive Assistant to CEO & COO
Americold Logistics
06.2011 - 04.2014
- Responded to high-volume communication from executives, staff, and clients.
- Entered and maintained meeting data, project information, and executive documents.
- Built spreadsheets and reports to support leadership.
HR Generalist & Remote Operations Administrator
SAP Concur
06.2003 - 06.2011
- Delivered HR customer service to 1,500+ employees.
- Performed high-volume data entry into HRIS systems.
- Processed onboarding data, payroll updates, benefits, and leave records.
- Supported open enrollment and prepared employee communications.
Education
Bachelor of Business Administration - HR Management
Strayer University
Washington, DC06.2008
Associate of Science - Accounting
Millersville University
Millersville, PA01.1990
Skills
- Customer Service & Client Relations
- Data Entry & Database Management
- CRM Systems (Salesforce, QuickBooks)
- High-Volume Email & Phone Support
- Records Maintenance & Document Accuracy
- Executive & HR Administrative Support
- Benefits & Leave Administration
- Travel & Event Coordination
- Process & Workflow Optimization
- Microsoft Office 365
- SAP Concur
- UKG
- Coupa / Procurement / Invoicing
- Verbal and written communication
- Time management
- Problem-solving
Certification
Registered Notary Public, Georgia
Timeline
Virtual Assistant & Project Coordinator
Freelance
01.2025 - Current
Executive Assistant to Two SVPs
CHEP USA
02.2016 - 12.2024
Executive Assistant to CHRO
PulteGroup
04.2014 - 02.2016
Executive Assistant to CEO & COO
Americold Logistics
06.2011 - 04.2014
HR Generalist & Remote Operations Administrator
SAP Concur
06.2003 - 06.2011
Bachelor of Business Administration - HR Management
Strayer University
Associate of Science - Accounting
Millersville University