Summary
Overview
Work History
Education
Skills
Timeline
Software
Generic

Kelli Byers

Springfield,OR

Summary

Dynamic insurance underwriter with a proven track record at Protective Life Corporation, excelling in policy analysis and customer service. Recognized for implementing efficient underwriting procedures and maintaining meticulous records, enhancing operational accuracy. Adept at task prioritization and data management, consistently meeting deadlines while fostering team collaboration and support.

Overview

21
21
years of professional experience

Work History

Insurance Underwriter

Protective Life Corporation
07.2015 - 07.2025
    • Reviewed policy documents to ensure accuracy and eligibility to approved standards.
    • Provided guidance and support to team members during periods of high workload, ensuring that all tasks were completed accurately and on time.
    • Managed a high volume of files, consistently meeting deadlines while maintaining attention to detail and accuracy.
    • Implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
    • Promptly addressing inquiries regarding policy coverages and necessary changes.
    • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Inventory Clerk

Wal-Mart
04.2010 - 07.2015
  • Maintained inventory count, tracked usage, and documented variances.
  • Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
  • Completed physical inventory counts each month.
  • Increased productivity through the implementation of an effective barcode scanning system for tracking inventory movement.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Starbucks Barista

Safeway
03.2004 - 06.2010
    • Operated espresso machines and commercial coffee brewers to create beverages.
    • Made and served brand-specific café beverages with focus on speed, quality and consistency.
    • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
    • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
    • Increased repeat business by providing exceptional customer service and building rapport with patrons.
    • Maintained a clean and organized workspace for optimal productivity and safety.
    • Assisted in inventory management to maintain adequate stock levels of supplies.

Floral Clerk

Safeway
03.2004 - 06.2010
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prepared potted plants and bouquets based on customer requirements.
  • Nurtured flowers to maintain quality and promote longevity.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Marshfield High School
Coos Bay, OR
06.2002

Skills

  • Customer service
  • Policy analysis
  • Attention to detail
  • Policy adjustment
  • Organizational skills
  • Data management
  • Task prioritization

Timeline

Insurance Underwriter

Protective Life Corporation
07.2015 - 07.2025

Inventory Clerk

Wal-Mart
04.2010 - 07.2015

Starbucks Barista

Safeway
03.2004 - 06.2010

Floral Clerk

Safeway
03.2004 - 06.2010

High School Diploma -

Marshfield High School

Software

Microsoft Teams, Outlook, Zendesk, CXone/NICE and AS400

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