Kelli Chandler

• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Assisted physicians with patient care by taking patient histories and preparing patients for examinations.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Explained treatment procedures and physicians' instructions.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.

• Ensured compliance with HIPAA regulations when handling confidential patient information.
• Collaborated with outside vendors and served as central point of contact.
• Assisted with creating automated reminders for upcoming appointments via email or text message.
• Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
• Performed data entry tasks such as entering new patient information into the centralized system.
• Provided assistance with insurance verification process prior to booking an appointment.
• Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
• Updated patient information in databases and adhered to confidentiality requirements.
• Instructed patients regarding how to prepare for appointments.
• Scheduled and confirmed patient appointments and consultations.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Answered customer calls promptly and professionally.
• Performed administrative tasks such as data entry, filing paperwork.

Ensured accurate and timely payroll administration.