- Martial Arts
- Swimming
- Volunteer Work
- Camping
- Hiking
- Drawing and Painting
- Learning new cooking techniques and expanding my culinary skills
Kelli Chevere
Franklin,NC
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Also has a background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Papa John's Pizza
05.2025 - Current
- Supervised team during high-volume shifts to ensure efficient service delivery.
- Assisted in training new staff on operational procedures and customer service protocols.
- Managed inventory levels, ensuring stock availability for peak hours.
- Implemented quality control measures to maintain food safety standards.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Coordinated shift schedules to optimize staffing based on demand fluctuations.
- Monitored cash handling procedures for accuracy and compliance with policies.
- Contributed to cleanliness and organization of work areas to meet health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Shift Supervisor
Lowe's
05.2023 - 05.2025
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Trained new staff on inventory management systems and customer service protocols.
- Coordinated schedules for team members, optimizing labor distribution during peak hours.
- Conducted regular inventory audits to maintain stock accuracy and minimize discrepancies.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Housekeeping Supervisor
Brasstown Valley Resort & Spa
10.2022 - 05.2023
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Coordinated scheduling to optimize workforce efficiency and meet operational needs.
- Conducted regular inspections to maintain quality control and compliance with resort standards.
- Implemented inventory management systems for cleaning supplies, reducing waste and costs.
- Resolved guest concerns promptly, improving overall experience and satisfaction ratings.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Kitchen Supervisor
Calhoun State Prison
12.2021 - 10.2022
- Supervised prisoners to ensure compliance with safety and sanitation standards.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Coordinated daily meal preparation schedules to optimize workflow efficiency.
- Trained prisoners on food handling procedures and equipment usage.
- Implemented cost-saving measures that improved overall kitchen budget management.
- Monitored prisoners to ensure the safety of other supervisors and other prisoners.
Housekeeping Supervisor
Brasstown Valley Resort & Spa
01.2017 - 12.2021
- Collaborated with management to establish standard operating procedures for housekeeping functions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Education
GED -
Albany Technical College
Albany, Georgia, GA02-2024
Skills
- Team supervision
- Customer service
- Conflict resolution
- Inventory management
- Staff training
- Cash handling
- Shift scheduling
- Effective communication
- Upselling techniques
- Problem resolution
- Positive attitude
- Flexible schedule
- Skilled in Word, Excel, Outlook, and PowerPoint
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified in First Aide, and CPR, and AED.
Certified fork lift driver
Interests
Timeline
Shift Leader
Papa John's Pizza
05.2025 - Current
Shift Supervisor
Lowe's
05.2023 - 05.2025
Housekeeping Supervisor
Brasstown Valley Resort & Spa
10.2022 - 05.2023
Kitchen Supervisor
Calhoun State Prison
12.2021 - 10.2022
Housekeeping Supervisor
Brasstown Valley Resort & Spa
01.2017 - 12.2021
GED -
Albany Technical College