Kelli Colunga
Wellington,Utah
Summary
Accomplished business leader with a proven track record at Down Home Store, adept in financial management and customer relations. Excelled in staff training/development, enhancing team performance and customer satisfaction. Skilled in business planning and relationship building, significantly improved operational efficiency and fostered a loyal customer base. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Down Home Store
2023.02 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Certified 911 Dispatcher
Price Communications
2018.06 - Current
- Monitored Police, Medical and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed updated information to first responders via telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Auto Collision Estimator
AutoFarm
2016.08 - 2017.11
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Increased operational efficiency through regular reviews and updates of standardized labor rates and part prices in estimating software.
- Promoted a safe work environment by adhering to OSHA regulations while conducting damage assessments on vehicles.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Dental Assistant
Castle Valley Pediatrics
2008.05 - 2017.08
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
GED -
Carbon High School
Price, UT05.1999
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Business Planning
- Financial Management
- Staff hiring
- Customer Service
- Quality Assurance
- Inventory Management
- Business Leadership
- Staff training/development
- Financial Planning
- Customer Service Management
- Scheduling
- Goal Setting
- Inventory Tracking and Management
Certification
- First Aid Certification
- CPR Certification
- EMD Medical Dispatch Certification
- EFD Fire Dispatch Certification
- POST Certified (Peace Officer Standards and Training)
- BCI Criminal Investigation Certified
- NIMS National Incident Management System Training
Free Time
I previously owned and operated a printing business starting in 2005, I no longer operator it separately but offer my products in the Down Home Store that I currently own.
Timeline
Owner
Down Home Store
2023.02 - Current
Certified 911 Dispatcher
Price Communications
2018.06 - Current
Auto Collision Estimator
AutoFarm
2016.08 - 2017.11
Dental Assistant
Castle Valley Pediatrics
2008.05 - 2017.08
GED -
Carbon High School
- First Aid Certification
- CPR Certification
- EMD Medical Dispatch Certification
- EFD Fire Dispatch Certification
- POST Certified (Peace Officer Standards and Training)
- BCI Criminal Investigation Certified
- NIMS National Incident Management System Training
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