KELLI COPRIDGE

Currently Licensed in Kansas and Missouri

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
• Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
• Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
• Presented purchase offers to sellers for consideration.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

Imani Weds is a family business ran by my auntie, I've helps with events from a young age and currently still do we've hosted many weddings and large and small events that I've coordinated.

• Coordinated schedules and timelines for events.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
• Developed creative marketing materials that generated interest and boosted event attendance.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Brainstormed and implemented creative event concepts and themes.
• Enhanced attendee experience by meticulously planning and executing event logistics.
• Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Improved customer satisfaction by providing personalized banking solutions and exceptional service.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
• Cross-sold bank products and services to meet customer needs and provide options.
• Boosted sales of bank products through effective cross-selling and up-selling techniques.
• Enhanced client retention with proactive follow-ups and timely resolution of account issues.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
• Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
• Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.

• Promoted patient independence by teaching adaptive techniques for daily living activities, such as dressing, grooming, and mobility.
• Documented patient response to [Type] treatment in clinical record.
• Performed transfer activities with patients using mechanical lift and point of leverage techniques.
• Assisted in the administration of therapeutic modalities, including ultrasound, electrical stimulation, and heat/cold therapy for pain relief and improved function.
• Actively participated in quality improvement initiatives aimed at enhancing the overall patient experience within the rehabilitation setting.
• Assisted in training new staff members on facility protocols, treatment techniques, and documentation procedures to ensure consistency across the team.
• Maintained accurate records of patient progress, enabling consistent tracking and appropriate adjustments to treatment plans.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Analyzed sales data to identify trends and adjust marketing strategies accordingly.
• Initiated sustainability program, reducing company's environmental impact.
• Led cross-functional team to launch new product, exceeding initial sales forecasts.
• Facilitated workshops for professional development of junior staff members.
• Assisted in developing strategic plan that aligned with long-term company goals.
• Improved team collaboration by initiating regular strategy meetings.
• Optimized inventory management, minimizing waste and reducing costs.
• Implemented customer feedback system to inform product development.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Supervised children's activities, maintaining happiness, safety and well-being.
• Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
• Resolved conflict to maintain fun, positive and safe event environments.
• Planned parties according to customer specifications.
• Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.
• Led creative games and activities to engage and entertain guests during events.
• Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
• Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
• Decorated and set tables in accordance with party themes and age groups.
• Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
• Prepared and served food and drinks to guests, meeting hygiene and safety standards.
• Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
• Directed guests to correct areas for eating, dancing, and other services.
• Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.