Kelli Courtois
Troy
Summary
Dynamic Clinic Manager and Physical Therapist at Athletico Physical Therapy, recognized for enhancing patient satisfaction through compassionate care and effective communication. Proven expertise in clinical management and employee training, successfully optimizing clinic operations and budgets while fostering a culture of accountability and professional development among staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinic Manager/Physical Therapist
Athletico Physical Therapy
07.2015 - Current
- Oversaw daily clinic operations, ensuring optimal patient flow and service delivery.
- Implemented staff training programs to enhance team performance and patient care standards.
- Developed and maintained efficient scheduling systems, improving appointment utilization rates.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Coordinated communication between clinical staff and management to streamline workflow efficiency.
- Led initiatives to enhance patient satisfaction, resulting in improved feedback ratings.
- Mentored junior staff members, fostering professional development and skill enhancement within the team.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Improved patient satisfaction through effective communication and compassionate care.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
Education
Doctor of Physical Therapy - Physical Therapy
Oakland University
Rochester, MI12-2006
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Training and mentoring
- Staff management
- Employee work scheduling
- Facility oversight
- Clinical staff management
- Administrative staff supervision
- Budget planning
Accomplishments
- Trained and oriented 20+ physical therapy students in a 19 year span. Providing guidance and professional education to students from various Universities from multiple states and regions.
- Planned and executed 3 Athletico University Presentations in 2025 by communicating and coordinating with physicians and several team members with accuracy and efficiency.
- Lead a relationship building team with my knowledge and expertise in the field.
- Created strong relationships with physicians in the areas to build the patient population in my clinic.
- Provided a detailed presentation about Graston Technique to the Physical Therapy Students at the University of Michigan.
- Participated in a 5K run with physical therapy students and staff from Wayne State University to raise money for a pro bono clinic.
Certification
- Certified in Blood Flow Restriction Therapy
- Certified in Graston Technique
- Certified in Dry Needling
- Specialized in Vestibular Rehabilitation
- Specialized in Pediatrics
- Specialized in TMD
Timeline
Clinic Manager/Physical Therapist
Athletico Physical Therapy
07.2015 - Current
Doctor of Physical Therapy - Physical Therapy
Oakland University
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