Kelli Cousineau
Midlothian,TX
Summary
Dedicated and detail-oriented professional with experience in project coordination and management. Seeking position as a project coordinator/manager or patient coordinator, where I can utilize my strong organizational skills, effective communication, and project management expertise to contribute to the success of the organization.
Overview
9
9
years of professional experience
Work History
Program Manager
Partnership HealthPlan Of California
05.2013 - 02.2018
- Managed and oversaw the implementation of video and eConsult telehealth programs.
- Responsible for working with hospitals and clinics to assist in program implementation.
- Managed a telehealth coordinator support grant with a budget totaling $441,000.
- Managed and maintained the allotted $900,000 budget for the eConsult program.
- Collected and reported key performance indicators to stakeholders on a regular basis to assess progress/utilization and make adjustments where needed.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Participated in vendor selection and management process for program initiatives.
- Managed quality communication with all stakeholders, provider sites and vendors via monthly phone calls, meetings, and email check-ins.
- Created and implemented a letter of agreement for new sites onboarding to the program to effectively manage new sites and have the ability to discontinue sites from the program if there was little to usage.
- Served as project lead for the company's specialty access workgroup.
- Served as project lead for the mental health access workgroup.
- Oversaw the tracking of tasks, timeliness, and resources necessary to meet the specialty access and mental health goal objectives and kept the project within scope, schedule, and resource requirements.
- Scheduled and facilitated monthly team meetings throughout the projects.
- Scheduled and facilitated subgroups as needed for both specialty access and mental health access workgroups.
- Worked directly with the project owner to ensure and maintain quality documentation of presentations, data, and meeting minutes.
Front Office Coordinator
Solano Eye Specialists
08.2009 - 04.2013
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Vacaville High School
Vacaville, CA06.2002
Skills
- Customer Service
- Vendor Relationship Management
- Project Management
- Project Coordination
- Program Leadership
- Verbal and Written Communication
- Stakeholder Communications
- Proficient in Microsoft office Suite
Timeline
Program Manager
Partnership HealthPlan Of California
05.2013 - 02.2018
Front Office Coordinator
Solano Eye Specialists
08.2009 - 04.2013
High School Diploma -
Vacaville High School
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