Kelli Cox

Configuring, implementing and supporting a standardized EHR for CFVHS multi-facility roll-outs.

• Assisted with Go-Live support of 6000 end users for implementation of all Inpatient departments within a 6 hospital organization.
• Created, distributed and maintained employee linkable templates (EMP), security classes (ECL), role (E2R), menus (E2U) and activities (E2N) for Nursing, Social Work, Case Management, Therapies, Nursing Support and Ancillary end users.
• Ensured accurate documentation by maintaining up-to-date records of system configurations, changes, and enhancements.
• Facilitated smooth transitions during software upgrades through effective change management strategies.
• Contributed to development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
• Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
• Improved end-user experience by streamlining Epic application workflows and processes.
• Fostered a culture of continuous improvement by actively seeking user feedback and implementing enhancements to the Epic system based on their input.
• Boosted efficiency with thorough analysis of user requirements, translating them into functional specifications for the development team.
• Collaborated with cross-functional teams to implement seamless integration of Epic applications within existing systems.
• Contributed to successful project completion with rigorous testing and validation procedures for new or updated Epic features.
• Mitigated risks associated with system changes by conducting thorough impact assessments prior to implementation.
• Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
• Optimized patient care processes by customizing Epic modules according to specific departmental needs.
• Defined IT process workflows through meetings with stakeholders.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Configured inpatient Medication Administration Record (MAR) settings.
• Built tasks (LTR), task templates (LTT) and infusion groups (FLO) for documentation of IVPB, maintenance fluids, boluses, IV syringes and titratable medications.
• Established workflow for the documentation of PCA/PCEA medications for installation of Infusion Verify with IV and PCA Pumps.
• Designed inpatient After Visit Summary (AVS) report (LRP) for both adult and pediatric population to meet hospital's regulatory, State and Federal requirements.
• Data couriered records across environments in compliance with organization's change control process for a team of analysts.
• Created and executed test scripts for inpatient ClinDoc and Comfort applications and integrated testing for quality assurance of system build.
• Analyzed and updated over 3,000 components (LRR) referenced within SmartTexts (ETX), SmartLinks (HHS), SmartLists (ELT) and SmartPhrases (HH1) for organization's restructuring.

• Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
• Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
• Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
• Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
• Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
• Promoted collaboration among interdisciplinary teams through regular participation in meetings, sharing insights from clinical practice experiences.
• Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
• Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
• Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
• Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
• Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
• Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
• Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
• Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
• Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
• Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
• Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
• Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
• Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.

• Streamlined appointment scheduling processes to minimize patient wait times and maximize provider availability.
• Enhanced patient satisfaction by implementing efficient clinical workflows and processes.
• Collaborated with providers on practice improvement initiatives aimed at enhancing quality of care for patients.
• Optimized clinic operations for improved patient care and staff efficiency through regular evaluations and updates.
• Implemented new clinical software systems to improve medical record management and enhance data-driven decision-making capabilities.
• Achieved regulatory compliance by maintaining up-to-date knowledge of industry standards and guidelines.
• Facilitated interdisciplinary collaboration) within the clinic setting to ensure comprehensive patient care plans were developed and implemented effectively.
• Assessed facility needs), resulting in targeted improvements that enhanced both patient experience and workflow efficiency.
• Overhauled outdated clinic procedures, increasing efficiency and ensuring alignment with current best practices in healthcare management.
• Reduced operational costs through effective supply chain management practices and vendor negotiations.
• Improved employee morale through consistent recognition of individual accomplishments, fostering a positive work culture within the clinic.
• Prioritized patient safety) by instituting strict infection control policies, reducing potential risks associated with hospital-acquired infections.
• Mentored junior team members in the development of their skills, contributing to a more effective workforce overall.
• Developed strong working relationships with physicians, nurses, and other healthcare professionals to foster a collaborative environment.
• Evaluated the effectiveness of clinical programs and services, implementing necessary changes to maximize their impact on overall patient care.
• Conducted regular staff meetings, ensuring clear communication channels across all team members within the organization.
• Increased staff retention by creating a supportive work atmosphere and providing opportunities for professional growth.
• Addressed and remedied all patient or team member issues.
• Boosted staff morale by offering constructive feedback and specific direction.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Developed close working relationships with front office and back office staff.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Administered appropriate medications and treatments, ensuring accurate dosage and timely delivery for improved patient health.
• Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
• Mentored new nursing staff in emergency room procedures and techniques, promoting team cohesion and a supportive learning atmosphere.
• Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
• Expedited treatment plans by interpreting diagnostic tests accurately and collaborating with physicians on appropriate interventions.
• Promoted collaboration among interdisciplinary teams through regular participation in meetings, sharing insights from clinical practice experiences.
• Delivered culturally competent care to diverse populations, adapting communication styles as needed for optimal understanding between parties involved.
• Reduced wait times by swiftly completing documentation and communicating effectively with medical staff.
• Prevented medication errors by diligently verifying drug orders against patient records before administering treatments.
• Optimized resource utilization in the ER by managing supplies inventory levels and identifying opportunities to reduce waste.
• Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
• Collaborated with multidisciplinary teams for optimal patient outcomes during high-stress situations.
• Updated personal nursing knowledge through continuing education courses, staying current on best practices in emergency medicine.
• Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
• Enhanced patient care by conducting thorough assessments and promptly addressing critical needs.
• Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
• Ensured continuity of care by thoroughly documenting vital information in electronic health records systems for seamless transitions between healthcare providers.
• Participated in quality improvement initiatives within the emergency department, contributing ideas for process enhancements based on clinical experiences and patient feedback.
• Provided emotional support to patients and families during crisis situations, helping them cope more effectively with difficult circumstances.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications and treatments as prescribed by physicians.