Kelli Crawford
Green Valley,AZ
Summary
Reliable Animal Care team member with proven skills cleaning animal areas, managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities. Knowledgeable about nutrition, medication, training and behavioral observation. Ready to help my team to achieve goals with a positive attitude.
Overview
14
14
years of professional experience
Work History
Chimpanzee Caregiver
Project Chimps
04.2021 - 11.2023
- Provided high-quality care to chimpanzees in a safe and secure manner while working in a team environment
- Participated in chimpanzee husbandry and care to build trust and relationship with chimpanzees
- Behavioral shaping of chimpanzees through use of operant conditioning behavior management
- Acted as Facilitator of the Safety committee for the chimp care department, creating daily safety notes, practicing and scheduling safety drills including emergency response codes, and encouraging regular practice of dart loading and shooting in emergency code red situation
- Cleaned and disinfected chimpanzee enclosures including laundering bedding and toys
- Prepared chimpanzee meals, medication and supplements. Administered medications and food service to individual chimps
- Constructed and prepared daily enrichment for the chimpanzees. Participated as a member of the enrichment committee by adding ideas and addressing the needed repair and building of enrichment items
- Consulted with Care staff team on behavior concerns
- Maintained work areas and equipment in a clean, sanitary, and organized manner
- Assisted in mentoring and training to newly hired Caregiver Aides and volunteers
- Maintained daily logs and recordkeeping
- Assisted in behavior plans to support chimpanzees cooperating in daily behavior as well as in disaster responses
- Followed all safety guidelines to ensure a safe work environment
- Constructed social media write-ups highlighting individual chimpanzee stories and education in behavior
Mortgage Loan Coordinator: Internal Production Operation / Administrative Support
SunTrust Bank
01.2015 - 01.2020
- Strong communicator in customer and client service relations with significant experience in telephone and face-to-face customer service and sales, contributing to the value and reputation of the company
- A highly self motivated and resourceful administrative professional helping organize productivity by serving the needs of management in a timely and responsive manner
- Highly regarded for being willing to take on any task with a confident attitude and quick problem solving in a short amount of time
- Advanced Microsoft Office Suite Skills
- Public Speaking
- Front Office Management
- Customer service Administration Spreadsheets and Reporting
- Collaborated with all levels within the organization to understand their needs and engage to perform the best results
- Liaison between the Sales Operation team and Production Management to offer support through every step of the loan process
- Builds complex data reporting
- Collaborates with the Office Administrator to plan and manage team building projects and monthly events
- Developed a system of communication between the Processing Department and Underwriting Department that reconciled common task issues, reducing the number of times the underwriter had to revise conditions on the loan package
- Initiated a Manager to Client outreach which helped to bring the Client delight standardized score up by 20% in the last calendar year.
Internal Service Coordinator
Acura Carland
01.2014 - 01.2015
- Built Strong Customer relationships by developing the ability to listen carefully and pay attention to the details of the customer issues in order to communicate this to the service technicians verbally and through written service ticket
- Processed payments to vendors and prepared service tickets
- Headed the loaner car department and formulated a standard for excellent customer experience by creating a systemized checklist
- This reduced loss of revenue from damage to the vehicles and saved the customer time from pickup and drop off.
Sales Support Associate
ARS Universal Heating and Air
01.2013 - 01.2014
- Second point of contact from sales leads generated through Home Depot as an external vendor
- Trained incoming employees on excellent habits of telephone etiquette and use of the scheduling system
- Supported and helped close the sale of a prospective customer by making over 100 outbound calls per day, communicating additional avenues of financing and service offered by the company.
FSA Benefits Processor
Flexible Benefit Administrators,Inc.
01.2010 - 01.2013
- Processed healthcare claims, managing multiple accounts while maintaining the highest standards of confidentiality according to HIPAA law
- Performed research to respond to inquiries and interpret policy provisions to determine most effective response
- Assisted in requests regarding insurance claims while operating on multiple computer applications
- Maintained quick turn-around on customer inquiries, resulting in multiple customer service awards
- Through thorough examination of claim submissions, prevented non eligible pay outs and unnecessary customer complaints
- Promoted from Claims Administrator to Processor within the first 6 months of employment.
Education
Program Certificate - Zoo And Aquarium Science
Animal Behavior Institute
Durham, NC04.2021
Skills
Animal Caregiver
Customer Service
Advanced Microsoft Office Suite
Public Speaking
Hospitality
Volunteer Experience
- Project Chimps, Morganton, GA
- Humane Society of North Georgia, Gainseville, GA
- Atlanta History Center, Atlanta, GA
Timeline
Chimpanzee Caregiver
Project Chimps
04.2021 - 11.2023
Mortgage Loan Coordinator: Internal Production Operation / Administrative Support
SunTrust Bank
01.2015 - 01.2020
Internal Service Coordinator
Acura Carland
01.2014 - 01.2015
Sales Support Associate
ARS Universal Heating and Air
01.2013 - 01.2014
FSA Benefits Processor
Flexible Benefit Administrators,Inc.
01.2010 - 01.2013
Program Certificate - Zoo And Aquarium Science
Animal Behavior Institute
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