Kelli Critchfield
Salt Lake City,UT
Summary
Experienced professional with a proven track record in various roles at Costco Wholesale. Successfully managed advertising projects, ensuring smooth execution and delivering impactful results. Adept at enhancing quality assurance processes, guaranteeing the highest standards of product and service quality. Skilled in optimizing inventory control, minimizing costs, and maximizing efficiency. Known for promptly and effectively resolving customer issues, consistently maintaining high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Advertising Project Coordinator
Costco Wholesale
03.2014 - 02.2018
- Liaised between customers, vendors and departments to facilitate communication on workflows
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Quality Insurance Specialist
Costco Wholsale
01.2011 - 03.2014
- Performed specific tests on products while troubleshooting to ensure member satisfaction
- Calibrated with suppliers and buyers to develop accurate and effective testing protocols to resolve discrepancies and avoid revenue loss
- Monitored, tracked and recorded products being sent from various locations
National Inventory Control Specialist
Costco Wholesale
08.2007 - 01.2011
- Set up and tracked purchase orders to ensure smooth flow of goods
- Communicated with regional offices, vendors and members to resolve issues
- Reviewed department inventory and sales to ensure levels were within desired tolerances
- Audited discrepancies in inventory numbers.
Customer Service Agent
Costco Wholesale
05.2006 - 08.2007
- Answered over 120 calls per day while assisting members with questions or problems
- Effectively managed escalations from dissatisfied customers while ensuring timely resolutions
- Demonstrated empathy in handling difficult situations while fostering trust
- Demonstrated high attention to detail, organization and management of multiple tasks
- Utilized strong problem-solving skills to quickly identify and address issues.
Telephone Banker
Washingtion Mutual Bank
06.2005 - 05.2006
- Handled over 100 incoming telephone calls, emails and chat requests from customers.
- Upheld strict security procedures to verify customer identities
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
Education
Bachelor of Arts - Business Administration
University of Washington
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Planning and execution
- Quality assurance
- Critical thinking
- Training and development
Timeline
Advertising Project Coordinator
Costco Wholesale
03.2014 - 02.2018
Quality Insurance Specialist
Costco Wholsale
01.2011 - 03.2014
National Inventory Control Specialist
Costco Wholesale
08.2007 - 01.2011
Customer Service Agent
Costco Wholesale
05.2006 - 08.2007
Telephone Banker
Washingtion Mutual Bank
06.2005 - 05.2006
Bachelor of Arts - Business Administration
University of Washington
Similar Profiles
Aidan ThompsonAidan Thompson
Tire Technician at Costco WholesaleTire Technician at Costco Wholesale
Jaden HarrisJaden Harris
Food Court Employee at Costco Wholesale CorpFood Court Employee at Costco Wholesale Corp
Zach FossZach Foss
Baker at Costco Wholesale CorpBaker at Costco Wholesale Corp