Kelli Cross
Racine,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Move Coordinator
Budd Van Lines
03.2017 - Current
- Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
- Reduced client complaints by proactively addressing potential issues and providing timely updates on move progress.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
- Trained new staff on company policies, procedures, and best practices, increasing overall team effectiveness.
- Managed post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
- Monitored teammates desk and tasks while they are out of the office.
Audit Administrator
Snap On Tools - Credit
12.2015 - 03.2017
- Verify customer purchase orders and ensure accuracy of information
- Verify there are no discrepancies of payments or balances on their current account.
- Report audit results efficiently and in a timely manner per guidelines
- Monitor compliance issues as it relates to the credit sale and/or Franchisee Service Agreement
- 130-150 phone audits made daily while maintaining customer service skills
Associate Account Manager
Snap On Tools - Credit
09.2013 - 12.2015
- Managed a portfolio
- Made 100-130 calls to resolve delinquency issues.
- Developed strong business relationships with the franchisee’s and team
- Direct debtor collections; taking payments over the phone and setting up direct debit
- Coordinate collection efforts with Franchisee’s
- Work with Account Managers to help achieve delinquency and loss goals
Patient Service Representative
Aurora Heath Center
11.2011 - 09.2013
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
Education
Bachelor of Arts - Graphic Design
University of Wisconsin Parkside
Kenosha, WI Associate of Arts - Graphic Technologies
Gateway Technical College
Kenosha, WISkills
- Customer Service
- Task Prioritization
- Time Management
- Organizational Skills
- Teamwork Abilities
- Computer Skills
- Customer Relations
Certification
Certified Relocation Professional
Timeline
Lead Move Coordinator
Budd Van Lines
03.2017 - Current
Audit Administrator
Snap On Tools - Credit
12.2015 - 03.2017
Associate Account Manager
Snap On Tools - Credit
09.2013 - 12.2015
Patient Service Representative
Aurora Heath Center
11.2011 - 09.2013
Bachelor of Arts - Graphic Design
University of Wisconsin Parkside
Associate of Arts - Graphic Technologies
Gateway Technical College
Certified Relocation Professional
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