Connor Daniel
Valley,AL
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
City of Valley Recreation Community Center
08.2023 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected rental deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Assistant Store Manager
Dunkin Donuts
06.2020 - 08.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Education
Working On Associates Degree
Southern Union State Community College
Opelika, ALHigh School Diploma -
Valley High School
Valley, AL05.2020
Skills
- Inventory Control
- Call Routing
- Office Organization
- Customer Service
- File Organization
- Administrative Support
- Supply Management
- Guest Relations
- Cash Handling
- Hospitality best practices
- Sensitive information handling
- Proficient in [Software]
- Verbal and written communication
- Work Prioritization
- Problem-solving skills
Timeline
Front Desk Receptionist
City of Valley Recreation Community Center
08.2023 - Current
Assistant Store Manager
Dunkin Donuts
06.2020 - 08.2023
Working On Associates Degree
Southern Union State Community College
High School Diploma -
Valley High School
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