Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kelli Doire

Coventry,RI

Summary

Dynamic banking professional with extensive experience at BankRI, excelling in staff development and customer retention. Proven track record in enhancing branch service quality and achieving sales goals through effective relationship management. Strong leadership and financial product advisement skills drive operational success and foster team collaboration.

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

BankRI
07.2023 - Current
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Sr.Personal Banker

BankRI
11.2019 - 07.2023
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.

Teller Supervisor

BankRI
06.2015 - 10.2019
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Examined tellers' reports of daily transactions for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Trained new hires on customer service policies and procedures.

Teller Operations Specialist

Bank of America
08.2001 - 06.2015
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Trained new hires on customer service policies and procedures.

Education

Bachelor of Science - Business Management/Human Resources

Rhode Island College
Providence, RI
05-2025

Associate of Science - Business Management

Community College of Rhode Island
Warwick, RI
05-2020

High School Diploma -

North Smithfield Jr. Sr. High School
North Smithfield, RI
06-1999

Skills

  • Branch service quality
  • Financial product advisement
  • Account collections
  • Loan application evaluation
  • Audit preparation
  • Banking
  • Relationship building and management
  • Staff education and training
  • Account analysis
  • Staff development
  • Sales expertise
  • Financial services
  • Customer retention
  • Operations management
  • Business development
  • Cash handling
  • Strong interpersonal skills
  • Staff management
  • Employee scheduling
  • Loans
  • Strong leadership
  • Team development
  • Vault audits

Accomplishments

Graduated Cum Laude 5/2025

Certification

Bloomberg Certified 5/2025

Timeline

Assistant Branch Manager

BankRI
07.2023 - Current

Sr.Personal Banker

BankRI
11.2019 - 07.2023

Teller Supervisor

BankRI
06.2015 - 10.2019

Teller Operations Specialist

Bank of America
08.2001 - 06.2015

Bachelor of Science - Business Management/Human Resources

Rhode Island College

Associate of Science - Business Management

Community College of Rhode Island

High School Diploma -

North Smithfield Jr. Sr. High School

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