Kelli Dugan

Managed day to day business operations of independent agency with $7 million in premium sold. Medicare Consultant for Brokers and their customers to assess needs and propose optimal solutions to reduce overall premiums by introducing Medicare products. Calculated quotes and educated potential clients on insurance options, group health, dental, vision, and Medicare group and individual products. Leveraged knowledge of company insurance products and services to advise customers on appropriate choices for their market and employee retention. Strategized with clients to create to create customized insurance policy packages while adhering to client budget.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Main Liaison between Brokers and Health Net. Responsible for developing and strengthening the corporation's image with the broker community in order to attract new business in the plus marketplace. Conducted Sales presentations to brokers and decision makers. Accountable for program designs and proposal development that competed effectively in a broker environment Responsible for new case enrollment/member education via live formal presentations of plan benefits, protocols and enrollment procedures.

Built long-term relationships with Brokers and provided information about Prudential's products and services.

Worked with Sales team to collaboratively reach targets consistently meeting and exceeding personal goals.

• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

• Analyzed and identified potential client needs and matched them with Prudential's products to provide them with the best plan for their employees.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Built and deepened productive Broker relationships with prospective and competitive customers to drive sustained growth.
• Met with Brokers to understand goals and recommend solutions to fit their clients specific needs.

• Main liaison between Brokers and Blue Cross Blue Shield
• Responsible for developing and strengthening the Corporation's image with the Broker community in order to attract new business in the 50 plus marketplace.
• Met and exceeded activity levels selling HealthNet through the Broker community.
• Conducted sales presentations to Brokers and decision makers on a consistent basis.
• Accountable for program designs and proposal development that compete effectively in a Broker environment.
• Interface with Brokers for the purpose of analyzing and deter sales strategies for prospective clients with groups of 50 plus employees.
• Responsible for new case enrollment/member education via formal presentation of plan benefit, protocols and enrollment procedures.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Delivered support to clients involved in new product implementations, benefit upgrades and marketing initiatives consistently meeting customer expectations.

Identified trends and collaborated with internal service teams for resolution of issues and prevention of re-occurrence.

Managed needs of high-level revenue accounts through extensive follow-up procedures, including but not limited to telephonic and in person client visits.

Supported and maintained a large portfolio of diverse clients.

Maintained and expanded partnerships through cross-selling and marketing services.

Managed 50 plus client relationships, providing best in class service, new product offerings and marketing programs that drove incremental sales and new customers to the client.

Played pivotal role designing and presenting competitive benefit programs to prospective clients.

Reviewed Group Histories to identify issues; implemented resolutions that resulted in cost savings.

Routinely met with customers to identify issues/trends, analyze causes and design corrective action steps.

Coordinated and led open enrollment meetings on the client's various products.