Kelli Edwards
Bluffton,SC
Summary
Skilled Business Development leader offering 10+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Tenet Health
08.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with over 100 local physicians and leaders.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Medical Practice Manager
Hilton Head Regional Healthcare
07.2015 - 08.2022
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Administrative Assistant
Tenet Physician Resources
08.2014 - 07.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Certified Medical Assistant
Coastal OB/GYN / Riverside Women's Care
02.2012 - 08.2014
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Woman's Clinic
06.2007 - 02.2012
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Account Administrator
James & James Benefit Brokers
06.2006 - 06.2007
- Streamlined account management processes by implementing efficient organizational systems.
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Assisted in the development of financial reports for improved decision-making and budgeting.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Managed multiple high-profile accounts simultaneously, maintaining a high level of attention to detail and organization.
- Evaluated financial data to identify trends and opportunities for cost reduction or revenue generation within the business.
- Provided ongoing support to sales teams in developing proposals, quotes, and presentations for prospective clients.
Education
Bachelor of Science - Business Administration
University of South Carolina Upstate
Spartanburg, SC05.2006
Skills
- Salesforce Management
- Relationship Development
- Project Management
- Customer Service
- Business Development
- Staff Management
- Market Understanding
Timeline
Business Development Manager
Tenet Health
08.2022 - Current
Medical Practice Manager
Hilton Head Regional Healthcare
07.2015 - 08.2022
Administrative Assistant
Tenet Physician Resources
08.2014 - 07.2015
Certified Medical Assistant
Coastal OB/GYN / Riverside Women's Care
02.2012 - 08.2014
Certified Medical Assistant
Woman's Clinic
06.2007 - 02.2012
Account Administrator
James & James Benefit Brokers
06.2006 - 06.2007
Bachelor of Science - Business Administration
University of South Carolina Upstate