Hi, I’m
KELLI ELLIS
Philadelphia,PA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
years of professional experience
Work History
McKee Builders/McKee Group
Customer Care Administrative Assistant/Coordinator
01.2021 - 09.2024
Job overview
- Provided direct administrative support to the Vice President of the New Homes Division, three field Superintendents, Customer Care department and Design Studio.
- Managed and coordinated schedules with subcontractors, homeowners, HOAs, and vendors across six communities which includes 20+ houses in each community (PA, DE, and MD). Offering support and assistance to customers before, during, and after their home purchase.
- Managed homeowner inquiries, complaints, emergencies, feedback, etc. within 24 hours of receipt
- Troubleshooting issues and identifying solutions
- Maintaining properties basic up-keep, including landscaping, warranty work, arranging for necessary repairs for pre-settlement, 10-day, 60-day and year-end check-ins.
- Assisted in the process of Condo Transitioning from builder/developer to Homeowners Association (HOA)
- Implemented effective communication strategies for the targeted consumer; age group of 55+
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining strict attention to detail.
Pennsylvania Bar Institute
Program Administrator/Rental Coordinator
06.2012 - 04.2020
Job overview
- Planned and marketed continuing legal education seminars; I worked with all levels of professional and support staff; including Judges, Attorneys and local Politicians.
- Edited and compiled written materials requiring an exacting attention to detail
- Solicited sponsors and exhibitors for larger programs, 200+ attendees.
- Recruited volunteer speakers and get them to supply written materials; write copy for flyers, brochures and PBI’s website
- Managed Registrars and front desk staff. Created, organized, and maintained schedules for front desk employees.
- Assisted in planning company events, meetings, luncheons, and employee team building activities, special projects as needed.
- Handled rental arrangements, contracts, invoices, catering.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed daily operations of the front office, overseeing staff scheduling, payroll processing, and other administrative tasks as needed.
Pennsylvania Bar Institute
CLE Program Administrative Assistant
01.2008 - 06.2012
Job overview
- Assisted the CLE (Continuing Learning Education) Program Manager in developing and marketed continuing legal education programs and conferences through various delivery methods
- Project management, communication and collaboration with volunteer attorneys, judges and staff
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Increased team efficiency by managing schedules, organizing meetings, and maintaining accurate records.
- Optimized workflow efficiency by creating user-friendly templates for frequently used documents and forms.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities to team members.
Education
Indiana University of Pennsylvania, Indiana, PA
Marketing from Marketing
05-1998
Skills
- Active Listening
- Critical Thinking
- Customer Service
- Time Management
- Problem-solving abilities
- Calendar Management
- Attention to Detail
- Office Administration
- Verbal Communication
- File Organization
Timeline
Customer Care Administrative Assistant/Coordinator
McKee Builders/McKee Group
01.2021 - 09.2024
Program Administrator/Rental Coordinator
Pennsylvania Bar Institute
06.2012 - 04.2020
CLE Program Administrative Assistant
Pennsylvania Bar Institute
01.2008 - 06.2012
Indiana University of Pennsylvania
Marketing from Marketing
Similar Profiles
Jeffrey CunninghamJeffrey Cunningham
General Manager (Business Contact FedEx) at Michael C. McKee and Assoc. Inc.General Manager (Business Contact FedEx) at Michael C. McKee and Assoc. Inc.
Randy PolingRandy Poling
Independent Wholesale Distributor at Mckee FoodsIndependent Wholesale Distributor at Mckee Foods
Sabrina WinshipSabrina Winship
Packaging Technician at McKee FoodsPackaging Technician at McKee Foods