Kelli Fenter
Williamsville
Summary
Dynamic service professional with over four years of experience in fast-paced dining environments. Recognized for strong leadership in team operations and exceptional conflict resolution skills, ensuring memorable guest experiences while maintaining a clean and efficient workspace. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
6
6
years of professional experience
Work History
Bartender
Rocco's Wood Fired Pizza
Williamsville
02.2024 - Current
- Assisted in training new staff on bartending techniques and customer service.
- Resolved customer complaints in a professional manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Created a great fine dining experience by providing on-time drink service, keeping a clean workspace, and providing great customer interaction.
Food and Beverage Attendant
Walt Disney World Resort
Orlando
05.2023 - 08.2025
- Delivered exceptional guest service in fast-paced dining environments.
- Serviced guests with a magical, unforgettable dining experience at Kona Café located in the Polynesian Village Resort.
- Provided fast food services while multitasking with seating/dining room availability.
Barista/Cashier
Starbucks
Williamsville
10.2021 - 02.2024
- Collaborated with team members to ensure smooth store operations during peak hours.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Service and Engagement Team Leader
Target
Williamsville
10.2019 - 02.2024
- Led team in daily operations to enhance customer service quality.
- Provided a quick, easy, and friendly guest services experience for guests while working under pressure.
- Created a warm, comfortable environment for Team Members while coordinating breaks and schedules.
- Dissovled guest conflict, answered online questions or concerns, and planned the business week ahead.
Education
Associate of Arts - Liberal Arts And Sciences
Erie Community College
Buffalo, NY06-2020
High School Diploma -
Williamsville South High School
Williamsville, NY06-2020
Some College (No Degree) - Drafting With AutoCAD
Stratford University
Williamsville, NYSkills
- Cash handling
- Team collaboration
- Time management
- Customer service management
- Adaptability
- Guest relations
Timeline
Bartender
Rocco's Wood Fired Pizza
02.2024 - Current
Food and Beverage Attendant
Walt Disney World Resort
05.2023 - 08.2025
Barista/Cashier
Starbucks
10.2021 - 02.2024
Service and Engagement Team Leader
Target
10.2019 - 02.2024
Associate of Arts - Liberal Arts And Sciences
Erie Community College
High School Diploma -
Williamsville South High School
Some College (No Degree) - Drafting With AutoCAD
Stratford University
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