Kelli Fink
Lufkin,TX
Summary
I am a dedicated, high energy, and motivated individual. I combine my range of experience with my ability to be an enthusiastic, outgoing, and intelligent individual who will make a positive contribution to your business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Customer Service Call Center Representative
Central BDC
Boca Raton, FL
08.2022 - Current
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Ensured all customer questions were answered completely and accurately according to company policies and procedures.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
Logistics Operations Manager
Asap Delivery Service
Delray Beach, FL
01.2018 - 01.2023
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
Assistant Store Manager
Smoke & Glass
Delray Beach, FL
07.2015 - 12.2022
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed the day-to-day operations of the store, including customer service, inventory management, payroll and staff scheduling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Associate of Arts -
Skills
- Customer Satisfaction
- Call Management
- Technical Troubleshooting
- Escalation Management
- Adobe Photoshop & Illustrator
- Microsoft Word, Excel & Powerpoint
- Social Marketing
- Training Management
- Team Leadership
- Department Oversight
- Hiring and Onboarding
- Originality and Creativity
- Logistics
- Attention to detail
- Clear communication
- Time management
Certification
- CPR/First Aid
- Adobe Certified
- Microsoft Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Call Center Representative - Central BDC
08.2022 - Current
Logistics Operations Manager - Asap Delivery Service
01.2018 - 01.2023
Assistant Store Manager - Smoke & Glass
07.2015 - 12.2022
Palm Beach State College - Associate of Arts,
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