Kelli Fitzgerald
Chicago,IL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker, eager to secure entry-level File Assistant position. Committed to maintaining high standards for confidentiality, productivity and accuracy.
Overview
2
2
years of professional experience
Work History
Hostess
Giordano's Pizza
07.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Managed over 50 customer calls per day.
Store Associate
Walgreens
05.2021 - 07.2022
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Education
Bachelor of Arts - English Language And Literature
Loyola University of Chicago
Chicago, IL12.2023
Skills
- Organization and Time Management
- Customer Satisfaction
- Proofreading
- Collaborative Team Player
- Microsoft Word
- Critical Thinking
- Written Communication
- Complex Problem-Solving
- Telephone Etiquette
- Conflict Resolution Techniques
References
Summer Flynn - Nyhan Bambrick Kinzie & Lowry
sumflynn@gmail.com | 312.952.1616
Timeline
Hostess
Giordano's Pizza
07.2022 - Current
Store Associate
Walgreens
05.2021 - 07.2022
Bachelor of Arts - English Language And Literature
Loyola University of Chicago
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