Kelli Fitzgerald
LINCOLN,NE
Summary
With a proven track record at Capital One, I excel in delivering quality customer service and building strong relationships. My expertise in multi-tasking and team building, coupled with a knack for resolving customer issues efficiently, has consistently enhanced customer satisfaction. Skilled in both communication and accountability, I drive results and foster team unity.
Overview
12
12
years of professional experience
Work History
Sr. Customer Service Coordinator
Capital One
LINCOLN, NE
08.2021 - Current
- Provide excellent customer service and professionalism to High Value Bass Pro/Cabelas card holders.
- Effectively assist customers with billing questions.
- Resolve questions and concerns in a timely manner.
- Go the extra mile to make sure all concerns are answered without transferring the customer.
Customer Service Coordinator
Capital One
LINCOLN, NE
02.2019 - 08.2021
- Provide excellent customer service and professionalism.
- Effectively assist customers with billing questions, card payments, etc. for their Bass/Pro and Cabelas cards.
- Resolve questions and concerns in a timely manner.
Customer Service Representative
Speedway Motors
Lincoln, NE
01.2018 - 11.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer issues in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier Team Lead
Caseys General Stores Inc
LINCOLN, NE
04.2016 - 06.2017
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Customer Service Representative
Verizon
LINCOLN, NE
04.2013 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service and professionalism.
- Engage in real-time troubleshooting to resolve customers issues.
- Maximize opportunities to provide customers with device upgrades.
Education
High School Diploma -
Hebron High School
Hebron05-1988
Skills
- Quality customer service
- Goals/Results
- Communicating and building relationships with coworkers and customers
- Accountability
- Multi-tasking
- Team building
Timeline
Sr. Customer Service Coordinator
Capital One
08.2021 - Current
Customer Service Coordinator
Capital One
02.2019 - 08.2021
Customer Service Representative
Speedway Motors
01.2018 - 11.2018
Cashier Team Lead
Caseys General Stores Inc
04.2016 - 06.2017
Customer Service Representative
Verizon
04.2013 - 05.2017
High School Diploma -
Hebron High School
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