KELLI FRANKS
Iowa Park,TX
Summary
Experienced delegate skilled in insurance verification, customer service, data entry, referral coordination, and scheduling healthcare appointments. Thrives in high-pressure environments, demonstrating determination and a goal-oriented mindset to achieve success.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Texoma Rheumatology
01.2024 - Current
- Coordinated and maintained multi-provider schedules while managing new referral demographics and appointment scheduling.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Insurance Verification Specialist
Rose Street Mental Health Care
06.2018 - 12.2024
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Answered phone calls and messages for 6-physicians in a mental health facility, scheduled appointments, and handled patient inquiries.
Education
High School Diploma -
Azle High School
Azle, TX05.2001
Skills
- Microsoft Word
- Excel
- PowerPoint
- Excellent communication skills
- Attention to detail
- Medical Terminology
- ICD 9
- Procedure Code Savvy
- Insurance Verification
- Medical Records
- Clerical support
- Maintaining confidentiality
- Verbal communication
- Written communication
Timeline
Administrative Clerk
Texoma Rheumatology
01.2024 - Current
Insurance Verification Specialist
Rose Street Mental Health Care
06.2018 - 12.2024
High School Diploma -
Azle High School
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