Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Frater

Maribel

Summary

Dynamic Care Manager with extensive experience at Lakeland Care, Inc., excelling in care planning and patient education. Proven ability to manage complex caseloads and facilitate effective communication among stakeholders. Skilled in clinical documentation and empathetic support, ensuring optimal outcomes for members through comprehensive assessments and resource utilization.

Overview

5
5
years of professional experience

Work History

Care Manager

Lakeland Care, Inc
03.2023 - Current
  • Assisted members with daily living needs to maintain self-esteem and general wellness.
  • Educated members and families on community resources, treatment options and health care services to better manage conditions.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Assessed members and developed plans to meet needs.
  • Facilitated family and provider meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Developed strong rapport with members and families through empathetic listening and compassionate communication techniques.
  • Arranged transportation and documented details of discharge transition plans.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.

Admissions Specialist

Homes for Independent Living
11.2020 - 12.2022
  • Assisted with admissions process and served as point of contact throughout admissions process.
  • Provided exceptional customer service by promptly addressing inquiries and concerns via phone, email, or in-person visits.
  • Assessed potential clients to determine appropriate living environment to meet their health and safety needs.
  • Completed admissions duties with timeliness and accuracy.
  • Streamlined communication between various departments involved in the admissions process by organizing regular meetings to discuss updates or challenges that arose during each application cycle.

Credentialing Specialist

Bellin Health
01.2020 - 09.2020
  • Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
  • Conducted primary source verifications such as background checks and board certifications.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.

Education

Bachelor of Science - Healthcare Administration

University of Wisconsin, Stevens Point
Stevens Point
12-2018

Certificate - Medical Assistant

Northeast Wisconsin Technical College
Green Bay, WI
05-2004

Skills

  • Care planning
  • Case assessments
  • Clinical documentation
  • Service coordination
  • Patient education
  • Workflow coordination
  • Program management
  • Policy adherence
  • ADL support
  • Resource utilization
  • Referral management
  • Technology proficiency
  • Client assessment
  • Outcome assessment

Timeline

Care Manager

Lakeland Care, Inc
03.2023 - Current

Admissions Specialist

Homes for Independent Living
11.2020 - 12.2022

Credentialing Specialist

Bellin Health
01.2020 - 09.2020

Bachelor of Science - Healthcare Administration

University of Wisconsin, Stevens Point

Certificate - Medical Assistant

Northeast Wisconsin Technical College

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