KELLI FRENCH
Martinez,CA
Summary
Highly motivated, hardworking, and energetic individual with track record of providing exceptional customer service. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
19
19
years of professional experience
Work History
In-Home Nanny, Babysitter
Tony French and Melissa Hoover
06.2019 - 06.2024
- Ensured physical and social well-being of each child.
- Read books aloud to promote language development skills and imagination growth.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Took children to and from school and extra-curricular activities.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
Caregiver
Sal and Josephine Amantea
09.2014 - 03.2019
- Assisting the resident in activities of daily living and activities or enjoyment.
- Planned and prepared meals
- Light housekeeping (dust, vacuuming, washing dishes, etc).
- Engaged in activities like games and exercise
- Accompanied senior to appointments
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Sales Associate, Customer Service, Cashier
Mission Thrift
09.2006 - 07.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered phones
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Ensured that shelves, racks and counters were well maintained at all times.
- Received store deliveries
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Sales Associate, Customer Service, Cashier
Forever 21
10.2005 - 09.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Education
High School Diploma -
Briones Independent Study (High School)
Martinez, CA06.2004
Skills
- Computer skills
- (Microsoft Microsoft Word Ten Key Microsoft Excel)
- Typing (55WPM)
- Team player
- Fast learner
- Customer service experience
- Friendly
- Cash handling
- Phone experience
- Willingness to learn
- Inventory experience
- Reliability and punctuality
- Cash register operation
- Cash handling expertise
- Multi-tasking and organization
- Cleaning and sanitizing
Timeline
In-Home Nanny, Babysitter
Tony French and Melissa Hoover
06.2019 - 06.2024
Caregiver
Sal and Josephine Amantea
09.2014 - 03.2019
Sales Associate, Customer Service, Cashier
Mission Thrift
09.2006 - 07.2014
Sales Associate, Customer Service, Cashier
Forever 21
10.2005 - 09.2006
High School Diploma -
Briones Independent Study (High School)
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