Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Fune

Cardiff By The Sea,CA

Summary

Collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with coworkers. Proven track record in building and maintaining relationships with a diverse range of customers in fast-paced, dynamic environments.

Overview

2026
2026
years of professional experience

Work History

General Manager

Prontos Gourmet Market
2023 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Trained new hires on company policies, procedures, as well as proper food handling techniques.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.

Assistant General Manager

Las Olas Mexican Restaurant
06.2020 - 09.2022


  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled cash accurately and prepared deposits.

Server/Manager on Duty

Las Olas Mexican Restaurant
09.2015 - 06.2020
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained employees in essential job functions.

Bookkeeper

Las Olas Mexican Restaurant
03.2017 - 10.2018
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Maintained and processed invoices, deposits, and money logs.
  • Reduced financial discrepancies through transaction monitoring and management.

Front of House Manager

Las Olas Mexican Restaurant
08.2004 - 04.2014
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Performed cash handling activities and secured nightly bank deposits.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Education

High School Diploma -

Park High School
Cottage Grove, MN

Skills

  • Personnel Scheduling
  • Training and Development
  • Morale Improvements
  • Aloha and Toast POS
  • Staff Management
  • Customer Retention
  • Ethical Standards

Timeline

Assistant General Manager

Las Olas Mexican Restaurant
06.2020 - 09.2022

Bookkeeper

Las Olas Mexican Restaurant
03.2017 - 10.2018

Server/Manager on Duty

Las Olas Mexican Restaurant
09.2015 - 06.2020

Front of House Manager

Las Olas Mexican Restaurant
08.2004 - 04.2014

High School Diploma -

Park High School

General Manager

Prontos Gourmet Market
2023 - Current

Similar Profiles

CREATE PROFILE