KELLI FUQUA
Lakeland
Summary
Experienced professional in the retail and dining industries, known for strong payment handling and conflict resolution skills. Demonstrated ability to maintain an organized environment while delivering outstanding customer service, looking to contribute to a positive team dynamic.
Overview
22
22
years of professional experience
Work History
Cashier
Burlington
Lakeland
12.2022 - Current
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization in the checkout area.
- Handled cash, credit, and digital payments securely.
- Collaborated with team members to ensure smooth operations.
- Provided friendly and attentive customer service at all times.
- Followed safety procedures while handling equipment and cash registers.
- Performed other duties as assigned by management.
Server
Red Lobster
Winter Haven
11.2003 - 05.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Managed table settings and maintained cleanliness throughout the dining area.
- Assisted with food preparation and ensured timely delivery to customers.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Handled cash transactions and processed payments securely.
- Trained new servers on restaurant procedures and menu details.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
NEW DIMENSIONS HIGH SCHOOL
Kissimmee, FL05-2003
Some College (No Degree) - Nursing
Polk State College
Winter Haven, FLSkills
- Transaction processing
- Payment handling
- Customer assistance
- Point of sale
- Cash management
- Inventory control
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Customer engagement
- Sales expertise
- Point of sale proficiency
- Professionalism and courtesy
References
References available upon request.
Timeline
Cashier
Burlington
12.2022 - Current
Server
Red Lobster
11.2003 - 05.2021
High School Diploma -
NEW DIMENSIONS HIGH SCHOOL
Some College (No Degree) - Nursing
Polk State College