Kelli Gay
Columbiana,AL
Summary
Twenty years experience offering office and customer service support. Excellent listening, oral and written communication skills. Excellent problem solver. Able to make decisions independently and quickly. A team player who is attentive to detail and able to work in a fast paced environment. Able to juggle multiple priorities and meet deadlines. KEY STRENGTHS Organized Positive Trustworthy Effective Communication Skills.
Overview
25
25
years of professional experience
Work History
Business Revenue Customer Service Specialist
Shelby County Commission
01.2023 - Current
- Assist taxpayers with tax issues
- Prepare monthly invoices and month end reports for review
- Performs bank reconciliations
- Investigated and resolved customer inquiries and complaints quickly
Registrar Clerk
Shelby County Commission
11.2017 - 01.2023
- Process voter applications and update forms
- Pick up mail; open, sort and distribute mail
- Prepare purchase orders for supplies
- Organized, reviewed, and filed paperwork for secure recordkeeping
Administrative Assistant
City of Columbiana
09.2013 - 11.2017
- Accounts Receivable/ Payable
- Assist Public with Municipal needs
- Office Tools; Excel and Word
- Managed filing system, entered data and completed other clerical tasks
Registrar
Shelby County Board Of Registrars
02.2011 - 09.2013
- Assist Shelby County residents with voter registration forms
- Organized, reviewed, and filed paperwork for secure recordkeeping
- Verified paperwork accuracy and checked for completion prior to processing
- Greeted every guest with personable approach and provided knowledgeable service
Bank Lead Teller Customer Service Representative
M & F
08.1998 - 04.2006
- Overseeing of teller duties
- Answered multi phone lines; screened and transferred calls
- Bookkeeping
- Reviewed information in customer accounts and made recommendations for new products and services
Education
High School Diploma -
Shelby County High School
Columbiana, AL05.1998
Skills
- Organized
- Customer Data Confidentiality
- Effective Communication Skills
- Customer Service
Timeline
Business Revenue Customer Service Specialist
Shelby County Commission
01.2023 - Current
Registrar Clerk
Shelby County Commission
11.2017 - 01.2023
Administrative Assistant
City of Columbiana
09.2013 - 11.2017
Registrar
Shelby County Board Of Registrars
02.2011 - 09.2013
Bank Lead Teller Customer Service Representative
M & F
08.1998 - 04.2006
High School Diploma -
Shelby County High School
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