Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Hi, I’m
Kelli Gibbons
Tacoma,WA
Summary
Overview
14
years of professional experience
Work History
Microsoft
I-9 Coordinator
06.2022 - Current
Job overview
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated with human resources department to handle payroll and personnel databases.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
RANDSTAD SOURCERIGHT
Employment Specialist - Interview Scheduler
01.2020 - 06.2022
Job overview
- Improved hiring efficiency by effectively managing internal communications and correspondence.
- Ownership of candidate and hiring manager engagement/hiring processes and activities
- Interview scheduling and meeting coordination support
- Recruitment process compliance and system administration
- Collaborate on special projects
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Recognized client employment barriers and devised strategies to resolve.
F5 NETWORKS
Receptionist
09.2018 - 07.2019
Job overview
- Answered and directed approximately 30+ calls per hour independently and alongside a fellow colleague
- Greeted all visitors and guests and performed basic security processes
- Responsible for effectively communicating with all levels of management in a professional and conversational manner
- Partnered with C-Suite Executive Assistants to facilitate in ensuring team’s needs were consistently met
- Appropriately routed all incoming/outgoing mail and packages from couriers
- Personally completed or routed operations and workflow tickets as-needed
- Received all packing slips via Oracle
- Oversaw informational email inbox and routed messages to appropriate party to support open communication and high customer service.
- Ordered supplies from Staples and FedEx on behalf of Global Workplace Solutions
- Assisted in coordination and setup of company events
- Managed multiple tasks and met time-sensitive deadlines.
THE HOME DEPOT
Merchandise Execution Associate
11.2015 - 09.2018
Job overview
- Executed merchandising strategies and ensured products were displayed correctly to drive sales and improve customer experience
- Encouraged and maintained positive relationships with vendor clients to meet expectations
- Tracked and recorded all merchandise counts, locations, and orders in progress to manage flow-through of product
- Managed and organized all paperwork and projects according to completion times and input all notes into the system
- Performed general bay service and product resets while always keeping safety, accuracy, and efficiency at the forefront.
- Created visual displays to highlight new and featured products in a timely manner.
- Provided cross-functional assistance to customers and colleagues as-needed
- Proposed new ideas and concepts to enhance merchandise displays.
- Held accountable for implementing and maintaining company standards
05.2017 - 06.2017
Job overview
- Studied international medicine practices and techniques across China to further understand the cultural, technical, and medical approaches in contrast to the United States
- Participated in exclusive seminars in international hospitals and clinics with each area’s top physicians and medical specialists
- Studied traditional Chinese medicine techniques and approaches
- Dissection of Western medicine in an Eastern world
- Directly executed Eastern medicine techniques with real life patients seeking care
- Understanding of cultural differences allowing for unorthodox avenues to be explored
U.S. HEALTHWORKS
Medical Records Coordinator
11.2016 - 03.2017
Job overview
- Responsible for patient chart abstraction, as well as transferring historical patient information into the appropriate section of the electronic medical record
- Supported the front office staff and medical assistants to ensure that the patient experience is delivered in a timely, dignified and caring manner, with a focus on patient satisfaction
- Overhauled the satellite office’s record keeping technique, which resulted in significant improvement of the timeliness and efficiency of retrieval and storage of patient records
- Led chart management ensuring completion, correctness, and up-to-date information standards were upheld
- Acted as a direct resource for providers and clinical staff
- SPECIAL RESEARCH AND STUDIES
- Nominated Scholar Laureate Representative of The Delegation on Medicine and Science in the People’s Republic of China
- Leadership in Special Topics
CONSUMER DIRECT
Peer Support Specialist
09.2013 - 05.2015
Job overview
- Supported and aided the development of children with a disability or special needs, through the exposing of real-world interactions to guide the patients’ intellectual and emotional education
- Provided counseling, consultation, practical help and support, mentoring, advocacy, coordination, crisis intervention, and problem-solving services
- Responsible for effective and consistent communication with clients and their parents to ensure regular goals were being met and growth was achieved
- Introduced real-world and educational exercises to encourage interest and enjoyment
- Aided with appropriate transitions into a societal setting
- Assisted with side-by-side peer support of clients, families, and care team to advance the client’s health and wellness efforts
- Utilized Microsoft Office to write reports, e-mails, and facsimile
Friends Shelter
Aides
06.2011 - 08.2013
Job overview
Family Readiness Group
Veteran Spouse Volunteer
05.2011 - 08.2013
Job overview
- Peer Counseling before, during, and after deployments
QWEST COMMUNICATIONS
Customer Service Representative
02.2009 - 11.2010
Job overview
- Effectively managed a high volume of customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Provided each caller with guidance and troubleshooting assistance, while maintaining a strong brand presence pertaining to fiber optic internet, home phone, and Verizon wireless services
- Solved complex caller issues, and product complaints in an accurate and timely manner
- Communicated clearly and effectively, with empathy in both positive and negative situations
- Navigated appropriate resolutions while maintaining account and data security per company guidelines
Education
Magna from Lade
University Overview
GPA: 3.98, Phi Theta Kappa Honor Society Alumni, Studied Medical Terminology
Coding I and Coding II, Health Care Delivery and Information Management
University Overview
with a focus on Quality Assurance
Kaplan University
Associates of Applied Science from Health Information Technology
05.2017
University Overview
Skills
- Company Guidelines
- Project Coordination & Support
- Corporate Recruiting
- Supplier Sourcing
- Customer Service
- Strategic Planning
- People Management
- Keen Attention to Detail
- Business Development
- Resource Allocation
Timeline
I-9 Coordinator
Microsoft
06.2022 - Current
Employment Specialist - Interview Scheduler
RANDSTAD SOURCERIGHT
01.2020 - 06.2022
Receptionist
F5 NETWORKS
09.2018 - 07.2019
05.2017 - 06.2017
Medical Records Coordinator
U.S. HEALTHWORKS
11.2016 - 03.2017
Merchandise Execution Associate
THE HOME DEPOT
11.2015 - 09.2018
Peer Support Specialist
CONSUMER DIRECT
09.2013 - 05.2015
Aides
Friends Shelter
06.2011 - 08.2013
Veteran Spouse Volunteer
Family Readiness Group
05.2011 - 08.2013
Customer Service Representative
QWEST COMMUNICATIONS
02.2009 - 11.2010
Magna from Lade
Coding I and Coding II, Health Care Delivery and Information Management
Kaplan University
Associates of Applied Science from Health Information Technology
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