Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kelli Gilbert

Customer Service
Arvada,CO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

13
13
years of professional experience

Work History

Adminstrator

Atlas Vinyl Repair, LLC
03.2011 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.
  • Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.

Receptionist

San Marino RetirementCommunity
06.2020 - 11.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

In Home Care Giver

First Light Home Care
05.2018 - 02.2021
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
  • Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
  • Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
  • Continually pursued professional development opportunities to enhance skill set as an In-Home Caregiver through workshops, conferences, or online courses.
  • Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
  • Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
  • Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided transportation and appointments management.
  • Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.

Education

High School Diploma -

Arvada High School
Arvada, CO
06.1980

Skills

  • Customer Service
  • Data Collection
  • Account Updating
  • Data Entry
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • Complaint Resolution
  • Prioritization
  • Multi-Line Phone Talent
  • Reading Comprehension
  • Professional Telephone Demeanor
  • Microsoft Excel
  • Problem-Solving Abilities
  • Office Equipment Proficiency
  • Complaint Handling
  • Customer Relations
  • Critical Thinking
  • Active Listening
  • Client Relations

Additional Information

My passion in a job is to give great customer satisfaction and service.

I did start out my career as a customer service representative on site and phone.

Worked for company for 26 years and customer service was my specialty.

Engaged service team, administrative team, managers to complete great customer satisfaction, if needed.

Won an Awards for Customer Service inside sales representative.


Greeting and maintain a customer with respect and honor they chose us to to do business with.


I want to learn the business I work with so that I able to assist and maintain customers.




Timeline

Receptionist

San Marino RetirementCommunity
06.2020 - 11.2023

In Home Care Giver

First Light Home Care
05.2018 - 02.2021

Adminstrator

Atlas Vinyl Repair, LLC
03.2011 - Current

High School Diploma -

Arvada High School

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Kelli GilbertCustomer Service