Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Kelli Gilliam

Canton,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

District Manager

Torrid
03.2018 - Current
  • Torrid ($15m total volume)
  • Built strong store teams by recruiting and hiring top talent with passion for brand and strong desire to drive for results and compliance with company objectives and policies
  • Supervised 14 locations to enforce high-quality standards of operation.
  • Manage and maximize business strategies to sustain overall financial performance and profitability
  • Level set visual merchandising directives that ensure all stores were well presented and provide top level customer experience
  • Built positive and productive relationships with store and field leadership.

District Manager

Banana Republic
05.2012 - 03.2018
  • Factory ($25M total volume)
  • Led multiple locations from Coastal South Carolina to Atlanta Metro
  • Drive for consistent and exceptional experience for both internal and external customer
  • Assessed and built talent to maximize success of stores developing multiple leaders to next level of management

General Manager

Banana Republic
06.2006 - 05.2012
  • Factory/Gap Outlet
  • Built foundationally strong, well-rounded teams
  • Ensured exceptional customer experience through teaching and training all levels of management how to engage consistently
  • Created culture of compliance and control allowing safe workplace for employees and customers
  • Selected for a General Management development program that led to acting District Manager role

Store Manager

Victoria's Secret
01.2000 - 01.2006
  • Managed multiple locations including opening new stores
  • Promoted to top volume location in Atlanta
  • Ensured teams maintained customer focus while balancing brand standards

Clinique Counter Manager, cosmetics department manager

01.1996 - 01.2000
  • Belk
  • Drove for results in focused categories
  • Maximized new product launched and events through clientele management
  • Led counters to meet sales goals
  • Ensured counter managers maintained impactful product presentations

Education

Bachelor of Arts -

University of South Carolina - Columbia, Columbia, SC

Skills

  • Strategic Planning
  • Sales Reporting
  • Business Planning
  • Customer Service
  • Training and Development
  • Talent Selection
  • Networking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

District Manager - Torrid
03.2018 - Current
District Manager - Banana Republic
05.2012 - 03.2018
General Manager - Banana Republic
06.2006 - 05.2012
Store Manager - Victoria's Secret
01.2000 - 01.2006
Clinique Counter Manager, cosmetics department manager -
01.1996 - 01.2000
University of South Carolina - Columbia - Bachelor of Arts,

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Kelli Gilliam