Kelli Gilliland
Hernando,MS
Summary
To gain experience and further my career with your company. I believe I can be a great asset to your business. I am a hard worker and quick learner; I put a lot of pride and integrity into my work. I am customer oriented and multi-task with excellent customer service. Focused Programmer Analyst with exceptional problem solving and troubleshooting skills. Resourceful to thrive in challenging, fast-paced environments.
Overview
32
32
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service
07.2023 - Current
- Enabled quicker resolution of outstanding cases through excellent organizational skills when managing caseloads.
- Participated in professional development opportunities such as training sessions or workshops, further enhancing expertise in tax examination processes.
- Fostered trust with taxpayers by consistently displaying professionalism, competence, and empathy in all interactions.
- Promoted voluntary compliance among taxpayers by clearly explaining obligations under the law during communications.
- Improved accuracy in calculating penalties or interest owed by taxpayers through meticulous attention to detail when reviewing financial information.
- Provided exceptional customer service to taxpayers, consistently receiving positive feedback on professionalism and helpfulness.
Field Interviewer
RTI International
03.2023 - 07.2023
- Travel overnight for a week at a time, staying in a hotel Sunday – Friday if assigned to work at a remote facility
- Work daytime hours Monday – Friday, some evenings and possible weekends
- Make in-person contact with selected inmates in correctional facilities, including one on one contact with inmates in a private setting to discuss the study, answer questions, and obtain participation
- Administer computer questionnaires and provide instructions via audio headphones
- Collect confidential information and administer standardized questionnaires
- Independently manage administrative duties, including participating in conference calls, and completing online trainings
- Adhere to the rules of the correctional facilities while conducting interviews
- Provide prompt, reliable, and accurate reporting to both On-site Supervisor (OS) and Field Supervisor (FS).
Income Tax Preparer
Hernando Tax and Claim
01.2019 - 12.2022
- Prepare tax returns to be E-filed to the IRS and appropriate state
- Collect payment from clients
- E-file tax returns once completed and signed by client
- Resolve any problems/concerns the client may have regarding tax returns
- Create W-2s and 1099s for clients to be given to employees/contractors/IRS.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
Medicaid Specialist III
Division of Medicaid
11.2019 - 11.2022
- Determine eligibility for Medicaid programs by conducting in-person interviews, telephone interviews, and accepting online applications
- Collect, analyze and input eligibility data into the computer system and monitor the system for accuracy
- Ensure standards of promptness are met for all Medicaid cases assigned
- Identify and resolve computer problems within the Medicaid Eligibility Determination System (MEDS) and Mississippi Medicaid Information System (MMIS)
- Maintain good public relations within the community and regional office
- Make recommendations for improving department/office operations
- Assist with the preparation of budgets
- Process annual renewals for existing Medicaid recipients by reviewing information provided and requesting needed information in a timely manner.
Medicaid Specialist II
Division of Medicaid
02.2017 - 10.2019
Medicaid Specialist I
Division of Medicaid
02.2015 - 02.2017
Administrative Assistant III
Division of Medicaid
03.2014
- Assist administrative superior in performing clerical functions and provide assistance to supporting office staff in performing daily activities
- Assist in the management of special projects/programs as assigned, which includes serving as a liaison to agency superiors, to other public and private agencies, and/or to the general public
- Perform administrative tasks including preparing reports, maintaining general accounts, and processing other departmental paperwork
- Communicate to a variety of individuals (internal and external) in the retrieval and disbursement of information
- Track inventory and compile or review requisition for supplies
- Make recommendations for improving department/office operations
- Assist with the preparation of organizing special events and/or meetings
- Coordinate office calendar.
Production Associate
GE Aviation
04.2012 - 07.2013
- Process Specialist: Composite Professional for GE Aviation
- Computer trained in Microsoft Programs/Cad/Cam/Instrument and Process Control Programs
- Composite Operations/Lean Phase Production/High Performance Team
- Cell Leader/PR certified with CVP Certification/Quality QAQC compliance
- Six Sigma (FIY/Cycle Time/Kaizen Manufacturing Trained)
- Read - Process Diagrams and Drawings/Specification Drawings for FAA
- PLC/CPU trained for analog and digital control systems for cure ovens/injection molding.
Property Manager, Office Manager
09.2011 - 03.2012
- Property Manager for Apartment complex as well as multiple rental properties
- Bookkeeper for 12 companies
- Maintained all financial transactions for these companies in QuickBooks Pro
- Handled Payroll, Accounts Payable, and Accounts Receivable transactions for two Restaurants.
Cashier, Front End Supervisor
Cafe 51
02.2011 - 03.2012
- Supervised all front-end employees and managed daily restaurant activities
- Rang up customer purchases and handled customer requests
- Created weekly work schedule for employees.
Rural Carrier Associate
U. S. Postal Service
01.2011 - 10.2011
- Cased, delivered, and collected mail on a rural route using personal vehicle
- Provided a variety of services to customers on the route.
DeSoto County Sheriff's Dept
04.2008 - 05.2010
- Managed 15-20 inmate trustees who cooked and served 400 inmates three meals a day
- Reviewed trustee applications and selected those with required qualifications to work in the kitchen
- Trained each trustee for position for which they were responsible
- Ordered all food for the jail on a weekly basis and kept inventory to a minimum supply
- Entered all warrants and subpoenas to be served into the system and maintained their status.
Magnolia Quick Stop
11.2007 - 04.2008
- Ran cash register which included taking in money and providing change
- Responsible for opening and closing store and checking to make sure cash and sales matched.
American Legion
10.2006 - 11.2007
- Waited on customers, providing beverages and managed bar
- Collected funds and responsible for making sure cash and sales matched.
Programmer/Analyst
Consulting Work
05.1996 - 08.2007
- Worked for various companies as a Consultant/Contractor providing Programming and Analysis solutions to business problems.
Programmer/Equipment Dispatcher
APL Land Transport
11.1991 - 05.1996
- Dispatched equipment and planned routes for transfer of goods from one location to another
- Maintained all interfaces with and coordinated all upgrades to the Auto fax system
- Provided round-the-clock technical support to resolve routine problems
- Developed/enhanced programs to meet specific client needs and requests
- Maintained Gentran/EDI Applications
- Enhanced McCormick operations and accounting software
- Maintained COBOL programs on the Data General.
Education
Bachelor in Computer Information Systems -
Delta State University
Cleveland, MS12.1988
General High School Education -
Southaven High School
Southaven, MS05.1984
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft Outlook
- Microsoft Access
- Lotus Notes
- QuickBooks Pro Payroll Functions
- Peachtree Accounting
- Internet Explorer
- Adobe Acrobat
Accomplishments
- Dean's List Scholar
- Computer Science Collegiate Award
- Heartsaver First Aid CPR AED Certified
- Member Delta State Softball Team
- Safety Representative for GE Aviation Plant
- FAA Approved CVP Certified
Timeline
Tax Examining Technician
Internal Revenue Service
07.2023 - Current
Field Interviewer
RTI International
03.2023 - 07.2023
Medicaid Specialist III
Division of Medicaid
11.2019 - 11.2022
Income Tax Preparer
Hernando Tax and Claim
01.2019 - 12.2022
Medicaid Specialist II
Division of Medicaid
02.2017 - 10.2019
Medicaid Specialist I
Division of Medicaid
02.2015 - 02.2017
Administrative Assistant III
Division of Medicaid
03.2014
Production Associate
GE Aviation
04.2012 - 07.2013
Property Manager, Office Manager
09.2011 - 03.2012
Cashier, Front End Supervisor
Cafe 51
02.2011 - 03.2012
Rural Carrier Associate
U. S. Postal Service
01.2011 - 10.2011
DeSoto County Sheriff's Dept
04.2008 - 05.2010
Magnolia Quick Stop
11.2007 - 04.2008
American Legion
10.2006 - 11.2007
Programmer/Analyst
Consulting Work
05.1996 - 08.2007
Programmer/Equipment Dispatcher
APL Land Transport
11.1991 - 05.1996
Bachelor in Computer Information Systems -
Delta State University
General High School Education -
Southaven High School
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