Kelli Goyer
Ottawa,KS
Summary
Experienced Maintenance Clerk with strong CMMS administration, inventory control, and user account management skills. Known for resolving discrepancies, improving workflow accuracy, and supporting efficient operations through clear communication and problem solving.
Overview
7
7
years of professional experience
Work History
Maintenance Clerk
American Eagle
Ottawa, Kansas
10.2019 - Current
- Maintained system access, user accounts, and workflow settings.
- Reviewed data for missing fields, errors, and duplicate records.
- Assisted other departments in understanding how best to utilize their available resources through utilization of the CMMS system.
- Optimized performance settings within the system to maximize efficiency and minimize downtime.
- Configured user profiles in accordance with security protocols set by management.
- Managed inventory levels in the CMMS database, ensuring accuracy of information at all times.
- Provided technical support for users having issues with their access or usage of the system.
- Resolved any discrepancies between physical inventory and records stored in the CMMS database.
- Documented all changes made to the CMMS system, including upgrades and modifications.
- Processed parts requests using inventory systems and catalog references.
- Retrieved, verified, and staged components for service and repair teams.
- Maintained accurate stock records, bin locations, and replenishment lists.
- Coordinated special orders, returns, and warranty parts documentation.
- Troubleshot and resolved order issues to maintain smooth supply chain operations. with vendors, technicians, and internal departments.
- Monitored parts department workflow to support daily service operations.
- Ensured accurate entry of customer orders to enhance processing efficiency. and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Maintained parts system with current order and sales data.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Maintained accurate records of all inventory transactions in the computer system.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
- Collaborated with management team members on special projects related to improving processes within the department.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
- Communicated product expertise and department process improvements to meet organizational goals.
- Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
- Developed and maintained positive working relationships with vendors.
- Resolved customer inquiries related to part availability or quality issues.
- Compiled and prepared necessary documents for efficient ordering of parts and supplies. parts, supplies, and equipment.
Education
High School Diploma -
Ottawa High
Ottawa, KS05-1997
Skills
- CMMS administration
- SAP Ariba
- Concur
- Google Suite
- Company purchasing card
- Inventory control
- Parts cataloging
- Parts ordering
- Purchase order processing
- Work order processing
- User account management
- Data entry proficiency
- Process improvement
- Problem solving
- Materials organization
- General office functions
- Multitasking
- Time management
- Work prioritization
- Deadline management
- Clear communication
- Team collaboration
- Collaborative team player
Timeline
Maintenance Clerk
American Eagle
10.2019 - Current
High School Diploma -
Ottawa High