KELLI GRAHAM
Golden,MS
Summary
Proven Medical Office Specialist with a track record of enhancing patient experience at ACCESS Family Health Services. Skilled in medical transcription and appointment setting, demonstrating exceptional HIPAA compliance and patient confidentiality. Improved office efficiency by streamlining patient flow and information management. Detail-oriented and knowledgeable Medical office specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 25+ years of related experience, diligent nature and expertise in electronic records management. Medical Office Assistant with 25+ years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Medical Office Specialist
ACCESS Family Health Services
2015.03 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Athena to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered phone calls and messages for 7-physician gastroenterologists medical facility, scheduling appointments, and handling patient inquiries
GI Technician/Front Office Assistant
North Mississippi Medical Center
1999.05 - 2023.11
- Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
- Checked inventory levels and placed supply orders.
- Assisted medical staff by preparing patients for procedures.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Setup patient charts and documented information while ensuring confidentiality.
- Prepared for upcoming procedures by effectively setting up and tearing down rooms.
- Ambulated and assisted patients before and after procedures.
- Facilitated patient discharge by preparing equipment, educational materials and pharmaceutical supplies.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Setup and tore down patient roots to clean up past procedures and prepare for upcoming appointments.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Reviewed and updated customer information in database for accuracy.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
Education
High School Diploma -
Itawamba Agricultural High School
Fulton, MS05.1990
Skills
- Medical Transcription
- Appointment Setting
- Patient confidentiality
- HIPAA Compliance
Timeline
Medical Office Specialist
ACCESS Family Health Services
2015.03 - Current
GI Technician/Front Office Assistant
North Mississippi Medical Center
1999.05 - 2023.11
High School Diploma -
Itawamba Agricultural High School
Similar Profiles
Heather Tart-DiazHeather Tart-Diaz
Care Manager Extender at Access Family ServicesCare Manager Extender at Access Family Services
Richard CampbellRichard Campbell
Caregiver at Access TLC Home Health And ServicesCaregiver at Access TLC Home Health And Services
Prabukumar RajendranPrabukumar Rajendran
Team Leader at Access Health Care ServicesTeam Leader at Access Health Care Services