Kelli Grimes
Dallas,TX
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
2
2
years of professional experience
Work History
Restaurant Server
High Society
Atlanta, GA
06.2024 - 01.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Restaurant Server
Toast on Lennox
Atlanta, GA
01.2024 - 01.2025
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided exceptional service to high volume of daily customers.
- Processed payments from customers using cash registers or POS systems.
Restaurant Server
Tulum Kitchen & Bar
Atlanta, GA
09.2023 - 06.2024
- Trained new employees to perform duties.
- Accurately tallied checks at the end of each shift.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Monitored inventory levels of all products used in restaurants operations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Restaurant Server
STK
Atlanta, GA
02.2023 - 09.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Complied with safety procedures when handling food items or cleaning materials.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Associates Degree - Early Childhood Care And Education
Los Angeles Trade Technical College
Los Angeles, CA06-2013
Skills
- Operate the Toast POS system
- Safe food handling
- Allergy awareness
- Effective customer upselling
- Menu presentation
- Menu memorization
- Service prioritization
- Dining customer service
- Hospitality and accommodation
- Customer satisfaction
- Server etiquette
- Cleaning and sanitizing
- Drink preparation
Timeline
Restaurant Server
High Society
06.2024 - 01.2025
Restaurant Server
Toast on Lennox
01.2024 - 01.2025
Restaurant Server
Tulum Kitchen & Bar
09.2023 - 06.2024
Restaurant Server
STK
02.2023 - 09.2023
Associates Degree - Early Childhood Care And Education
Los Angeles Trade Technical College
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