Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Kelli Grohman

Tempe,AZ

Summary

Motivated professional with a proven track record in customer service, sales, and administrative tasks. Extensive experience in managing client relationships, driving sales growth, and streamlining operational processes. Strong communication skills, attention to detail, and ability to adapt quickly to new challenges. Dedicated to delivering exceptional service and exceeding expectations in every role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Independent Contractor
01.2021 - Current
  • Adapt to passenger needs to enhance travel experience and maintain professionalism.
  • Mitigate and resolve conflicts with a calm and flexible approach.
  • Clean and maintain vehicle and assessed vehicle for damage after each shift.
  • Deliver goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Customer Service and Sales Associate

Roses Discount Stores
12.2019 - 12.2020
  • Delivered customer service excellence and managed sales transactions.
  • Organized stock and replenished merchandise according to planograms.
  • Engaged with customers to effectively build rapport and lasting relationships.

Client Relations and Project Coordinator

Rejuvenate Digital Ltd
06.2016 - 11.2019
  • Managed client relationships and ensured project completion to specifications in web design and developmental agency.
  • Utilized Content Management Systems for content updates and management.
  • Coordinated resources and task assignments, leveraging bespoke software and tools, such as Trello and Office360.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

Administrator and Client Coordinator

Headway Recruitment
10.2013 - 05.2016
  • Completed insurance claims, organized client files, and managed complaints.
  • Maintained personnel records and updated internal databases to support document management.
  • Handled expense approvals, event organization, and facility coordination.
  • Coordinated linguists and managed client requests for Canon projects.
  • Handled switchboard, input data in Excel using 10 key, updated staff hours using Quickbooks.

Executive Assistant

SES Construction Ltd
01.2010 - 09.2013
  • Personal assistance to Operations Director and Purchasing manager
  • Managing outlook diary, Arranging travel, mail, screening calls, stationary

Education

Bachelor of Arts - Music Production

Leeds Beckett University
Leeds, UK
05.2016

Skills

  • Service excellence
  • Extensive sales background
  • Proficient in administrative tasks
  • Project coordination
  • Strong verbal communication
  • Prioritization and scheduling
  • Expense management
  • Proficient typing skills
  • Detail-oriented data management
  • Appointment coordination
  • Event execution skills
  • Proficient in negotiation
  • Proficient in managing multi-line systems
  • Experienced with Microsoft Office applications
  • Skilled in managing digital content systems

Certification

Driver's License

Hobbies and Interests

Stand-up comedy, travel, swimming, cooking, my dog Kai

Timeline

Driver

Independent Contractor
01.2021 - Current

Customer Service and Sales Associate

Roses Discount Stores
12.2019 - 12.2020

Client Relations and Project Coordinator

Rejuvenate Digital Ltd
06.2016 - 11.2019

Administrator and Client Coordinator

Headway Recruitment
10.2013 - 05.2016

Executive Assistant

SES Construction Ltd
01.2010 - 09.2013

Bachelor of Arts - Music Production

Leeds Beckett University

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