Kelli Hall
Walker
Summary
Dynamic leader with proven loyalty at Mel Trotter Ministries and Goodwill Industries, excelling in team motivation and process improvement. Skilled in problem-solving and effective communication, I consistently exceeded production targets while fostering a collaborative environment. Committed to enhancing operational efficiency and employee development through strategic training initiatives.
Overview
14
14
years of professional experience
Work History
Assistant Processing Manager
Mel Trotter Ministries
Kentwood
05.2025 - Current
- Encouraged the team by maintaining a Christ centered atmosphere.
- Supervised team members during processing tasks and workflow.
- Coordinated with other departments to ensure timely completion of tasks.
- Performed root cause analysis on issues impacting performance or productivity.
- Analyzed data to identify trends and opportunities for improvement.
- Examined and implemented process improvement initiatives to maximize efficiency with biblical methods.
Assistant Store Manager
Goodwill Industries
Walker
06.2024 - 12.2025
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed cash register operations, ensuring accurate transactions and balances.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Delegated tasks based on team strengths to optimize floor coverage and maximize production.
- Maintained a safe working environment by enforcing safety regulations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Senior Processor
Mel Trotter Ministries
Kentwood
01.2025 - 05.2025
- Sorted and organized incoming clothing donations for efficient processing.
- Trained new staff on processing standards and safety protocols.
- Maintained cleanliness and order in work areas to promote safety standards.
Team Lead
Goodwill Industries
Walker
08.2022 - 06.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive responses.
- Prioritized tasks to ensure all goals were met while maintaining efficient time management.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Worked at different stations to provide optimal coverage and meet production goals.
Processing Associate
Goodwill Industries
Walker
04.2019 - 08.2022
- Exceeded daily production targets consistently by prioritizing workload effectively, based on project deadlines and resource availability.
- Processed and priced incoming donations, such as housewares and textiles.
- Mentored new hires in proper equipment operation procedures, safety protocols, and the importance of maintaining a clean, organized workspace.
- Sorted and delivered materials to different work areas and staff.
Babysitter
Friends And Family Members
Hudsonville
06.2012 - 08.2014
- Supervised children during playtime and structured activities.
- Prepared nutritious meals and snacks for children.
- Communicated effectively with parents about children's needs and behaviors.
- Organized engaging games and crafts to promote creativity and learning.
- Provided first aid as needed and maintained a safe environment.
- Monitored children's behavior, resolving conflicts peacefully and effectively.
Pet Sitter
Friends And Family Members
Hudsonville
06.2012 - 08.2014
- Provided daily care for pets, ensuring their safety and comfort.
- Maintained clean living spaces for pets, including feeding areas and bedding.
- Communicated regularly with pet owners about care routines and pet behavior.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
Education
High School Diploma -
Michigan Virtual Charter Academy
1620 E Elza Ave, Hazel Park, MI 4803008-2019
Skills
- Team leadership
- Problem solving
- Employee motivation
- Training and development
- Effective communication
- Time management
- Relationship building
Affiliations
- Most important moments of my day is staying connected to God and reading the Bible.
- I love running and training for obstacle course races.
- My husband and I enjoy the outdoors by hiking, running, biking and camping.
- I love spending time with family.
Timeline
Assistant Processing Manager
Mel Trotter Ministries
05.2025 - Current
Senior Processor
Mel Trotter Ministries
01.2025 - 05.2025
Assistant Store Manager
Goodwill Industries
06.2024 - 12.2025
Team Lead
Goodwill Industries
08.2022 - 06.2024
Processing Associate
Goodwill Industries
04.2019 - 08.2022
Babysitter
Friends And Family Members
06.2012 - 08.2014
Pet Sitter
Friends And Family Members
06.2012 - 08.2014
High School Diploma -
Michigan Virtual Charter Academy