Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Hamblen

Pembroke Pines,FL

Summary

I'm a proactive, customer-savvy and detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Host/Server

Host/Server
05.2005 - 10.2005
  • Promptly greet and seat guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained an organized host stand, including menus, reservation logs, and seating charts.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.

Cashier/Host/Server/Take-out & Bar/Catering Server

Scrubys BBQ
04.2006 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining/bar area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Coordinated catering events successfully while balancing regular restaurant duties during high-volume periods.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Store Associate/Stock Lead/Supervisor

Calvin Klein Warehouse
10.2013 - 03.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Open merchandise, organize products, sensor, pick and pack merchandise to send out to CK stores.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Supervised warehouse operations by managing employees during shifts.
  • Used warehouse management software to reconcile daily inventory.
  • Completed daily operations on time and maintained high standards of accuracy.

Server

Uncle Al's Sports Cafe
05.2018 - 05.2019
  • Teamwork is key, all employees worked together to ensure that all guest have a great experience while at the establishment. Our motto is, "Come as a customer, leave as a friend."
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Bussed and reset tables to keep dining room and work areas clean.

Sortation Associate

Amazon
11.2018 - 05.2019
  • Supported warehouse operations with manual loading, unloading, and palletizing of packages.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Increased productivity by working collaboratively with team members to meet deadlines.
  • Sorted and placed packages into assigned containers or bakers racks with high levels of accuracy.
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.

Store Associate

UPS Customer Center
01.2020 - 12.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Packed contents for shipping using established procedures and products.
  • Delivered mail, overnight letters, parcels and facsimiles to customers.
  • Operated all software programs (Point Of Sales, Counter Manifest System, Mailbox Manager, MS office and other programs as required.)
  • Received and processed packages for shipping, including lifting and weighing packages on scale, accessed manifesting software, generated labels and retrieved packages from customers when requested.
  • Prepare documents for traces and shipping claims.
  • Stocked shelves with needed products, ensure a clean and orderly appearance of products, Check inventory and order products as needed.
  • Operated printer/copiers, fax machine, binding equipment, lamination equipment.
  • Notarize legal documents.
  • Process returns to Amazon, AT&T and Comcast equipment.
  • Opened and closed the store.

Patient Care Specialist

Rise
11.2021 - 09.2022
  • Assist patients in a customer-facing, intimate retail environment.
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs.
  • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
  • Complete duties assigned during scheduled shift including: Correct cash handling, discount application
    Verification of proper paperwork, documentation and ID for patients.
  • Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system.
  • Assist in verifying order deliveries for accuracy
    Security measures and safety compliance.
  • Maintain visitor log.
  • Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints.
  • Promote a work environment that is positive, communicative, patient-oriented, and compliant.

Education

GED -

McArthur High School
Hollywood, FL
02.2017

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Time management skills
  • Organizational abilities
  • Complex Problem-Solving
  • Staff Training
  • Inventory Control
  • Point-of-sale system operation
  • Notary public
  • Analytical Thinking
  • Microsoft Office
  • Cash handling and management
  • Attention to Detail

Timeline

Patient Care Specialist

Rise
11.2021 - 09.2022

Store Associate

UPS Customer Center
01.2020 - 12.2020

Sortation Associate

Amazon
11.2018 - 05.2019

Server

Uncle Al's Sports Cafe
05.2018 - 05.2019

Store Associate/Stock Lead/Supervisor

Calvin Klein Warehouse
10.2013 - 03.2018

Cashier/Host/Server/Take-out & Bar/Catering Server

Scrubys BBQ
04.2006 - 03.2024

Host/Server

Host/Server
05.2005 - 10.2005

GED -

McArthur High School

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Kelli Hamblen