Kelli Hamilton
Minneapolis
Summary
Dynamic stylist with proven expertise in effective communication, team building, and customer service. Successfully managed operations and developed strong client relationships to enhance salon experiences.
Overview
22
22
years of professional experience
Work History
Stylist
Lifetime, Life Spa
Maple Grove
09.2019 - Current
- Provided personalized styling consultations to clients for optimal results.
- Maintained up-to-date knowledge of current trends and product offerings.
- Collaborated with team members to create a welcoming spa environment.
- Managed inventory of styling products and tools for smooth operations.
- Developed strong relationships with clients through effective communication skills.
- Assisted in training new staff on salon procedures and customer service standards.
- Collected payment from customers and scheduled next appointments.
- Managed multiple tasks simultaneously while providing excellent customer service.
Color Trainer
Fantastic Sams
Maple Grove
12.2017 - 08.2019
- Facilitated training sessions for new stylists on company standards and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Coordinated recruitment and placement of training program participants.
Stylist
Lifetime Lifespa
St Louis Park
03.2010 - 11.2017
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Trained junior staff members in styling techniques and customer service standards.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
Manager and Stylist
Super Cuts
Plymouth, Apple Valley, Maple Grove
07.2003 - 09.2009
- Managed daily operations and staff scheduling at a busy hair salon.
- Trained and mentored new stylists on service techniques and customer care.
- Oversaw inventory management, ensuring supplies met salon demands.
- Implemented marketing strategies to enhance customer engagement and retention.
- Resolved customer complaints promptly to maintain a positive salon environment.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
Education
Cosmetology - Cosmetology
Scot Lewis
Plymouth, MN06-2003
Skills
- Effective communication
- Time management
- Team building
- Inventory management
- Team collaboration
- Hair coloring
- Hair cutting
Timeline
Stylist
Lifetime, Life Spa
09.2019 - Current
Color Trainer
Fantastic Sams
12.2017 - 08.2019
Stylist
Lifetime Lifespa
03.2010 - 11.2017
Manager and Stylist
Super Cuts
07.2003 - 09.2009
Cosmetology - Cosmetology
Scot Lewis