Kelli Hanlon
Highlands Ranch,CO
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. I am a hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Craig Erickson
10.2021 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
ThunderRidge Highschool
Highlands Ranch, CO05.2024
Skills
- Event Planning
- Guest Engagement
- Dining area maintenance
- Food Running
- Reservations Management
- Telephone reception
- Guest complaint resolution
- Server Support
- Customer Service
- Team Collaboration
- First Aid Training
- Professionalism
Accomplishments
I got about 3 raises in a year in a half while working there, I was first a server, then a server trainer, and now I am a hostess.
Timeline
Hostess
Craig Erickson
10.2021 - Current
High School Diploma -
ThunderRidge Highschool
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