Kelli Hanna
Pataskala,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
CTR
Sedgwick
New Albany, OH
04.2024 - Current
- Managed incoming calls, organized and filed new leave of absence and short-term disability claims effectively.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Intake Coordinator
Adult and Teen Challenge
Columbus, OH
02.2023 - 12.2023
- Managed applicant screenings, phone interviews, call responses, and provided support in organizing student schedules.
- Maintained accurate records of client intakes in electronic database system.
- Monitored client's activities while at the facility and documented any changes in behavior or attitude.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
Newark, OH
03.2022 - 01.2023
- Efficiently handled incoming calls while offering support and expertise regarding questions about vehicle repairs, rental arrangements, and towing procedures
- Managed and monitored tasks/mail for claim follow-ups, ensuring timely document submission and vehicle relocation
- Arranged for rental bookings
Customer Service Representative
Victoria's Secret
Kettering, OH
10.2020 - 05.2021
- Provided remote online chat support
- Provided exceptional customer service in a high-pressure setting
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Picker
Amazon warehouse
Etna, OH
04.2020 - 07.2020
- Demonstrated expertise in efficiently pulling orders and sending them down the line with accuracy, effectively multitasking to meet job demands.
- Maintained a clean and organized work area to ensure safety.
Package Handler
FedEx
Grove City, OH
11.2017 - 07.2018
- Maintained a high level of accuracy while working in a fast-paced environment to unload and load trucks effectively.
Team Assistant
CareWorks
Dublin, OH
08.2006 - 09.2008
- Submitted claims and file extensions to Ohio BWC via faxing.
- Assisted in maintaining up-to-date training manuals and oversaw employee training on claim procedures.
- Sorted mail, faxes, emails and other forms of correspondence.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Claims Specialist- Workers Comp
Mount Carmel Hospital
10.2003 - 07.2005
- Managed the processing of worker comp claims, collecting on accounts, and submitting C-9's for prior authorizations.
- Generated weekly reports summarizing progress made on active cases.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Assisted with filing appeals on denied claims with insurance companies.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Provided exceptional customer service to maintain positive relationships with all parties.
Education
High school diploma -
Reynoldsburg High School
06.1998
Skills
- Order Picker
- Computer Skills
- Microsoft Word
- Live chat
- Up selling
- Shipping & Receiving
- Order Picking
- Troubleshooting
- Medical Billing
- Adaptive Learning
- Self-reflection
- Detailed instruction
- Collaborative Team Player
Timeline
CTR
Sedgwick
04.2024 - Current
Intake Coordinator
Adult and Teen Challenge
02.2023 - 12.2023
Auto Claims Adjuster
State Farm Mutual Automobile Insurance Company
03.2022 - 01.2023
Customer Service Representative
Victoria's Secret
10.2020 - 05.2021
Picker
Amazon warehouse
04.2020 - 07.2020
Package Handler
FedEx
11.2017 - 07.2018
Team Assistant
CareWorks
08.2006 - 09.2008
Claims Specialist- Workers Comp
Mount Carmel Hospital
10.2003 - 07.2005
High school diploma -
Reynoldsburg High School
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