Kelli Hanspard

Sacramento,CA

Summary

Kind and punctual individual assists with all work related tasks, supports diagnostic procedures and provides emotional support. Passionate about improving well-being of others and providing compassionate treatment to patient community. Dependable employee, establishes rapport and trust with clients and staff, also helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating and dedicated to expanding knowledge and responsibilities.

Overview

years of professional experience

Work History

Personal Care Assistant

Peter Mendoza

09.2024 - Current

Assisted client with daily living needs.
Assisted with dressing, grooming, meal preparation, and medication reminders.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Entrusted to handle confidential and sensitive situations in professional matter.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Customer Care Executive

Vitalant

10.2018 - Current

Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Resolved donor issues and concerns promptly, collaborating with internal departments to find effective solutions and maintaining 98% customer satisfaction rating.
Adhered to strict compliance with regulatory guidelines, including HIPAA and FDA regulations, to protect donor privacy and uphold organizational standards.
Assigned and designated job territories to customer care staff according to performances.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Exec. Assistant to CEO/CFO

Big Printing T-Shirt Company

01.2011 - 12.2015

Managed a 6-person customer service team, providing training and guidance to improve team performance and achieve a 30% increase customer satisfaction.
Managed purchasing and monitored timecards, resulting in a 10% reduction in supply costs and improved payroll accuracy

Education

Bachelor of Arts - Biblical Counseling

Bible Based School of Theology , Stockton, CA

06-2013

Skills

Customer and Client Care
Multitasking and organization
Client transportation
Office administration

Time management
Microsoft Office Suite
Emotional support

Timeline

Personal Care Assistant - Peter Mendoza

09.2024 - Current

Customer Care Executive - Vitalant

10.2018 - Current

Exec. Assistant to CEO/CFO - Big Printing T-Shirt Company