Summary
Overview
Work History
Education
Skills
References
Timeline
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Kelli Hawkins

Pasadena,MD

Summary

Experienced Shift Lead with a proven track record in leading teams and enhancing customer experiences. Skilled in resolving complaints, managing operations, and training new staff. Known for maintaining high standards in fast-paced environments. Eager to apply a strong work ethic and leadership skills in a dynamic team setting.

Overview

3
3
years of professional experience

Work History

Shift Lead

Blendabowl
Pasadena, MD
09.2022 - Current
  • Assisted in customer order processing and offered valuable suggestions.
  • Resolved customer complaints professionally, ensuring positive guest relationships.
  • Ensured clear communication of order specifics with kitchen staff.
  • Maintained consistency in order preparation according to restaurant standards.
  • Conducted daily inventory checks to ensure adequate product was available.
  • Promptly addressed incoming calls and provided courteous customer service.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Processed payments accurately and efficiently using POS system.
  • Trained new team members on restaurant policies and procedures.
  • Prepared food items, such as smoothie bowls, fruit bowls, and protein balls.
  • Followed health code regulations when handling food items safely.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Rotated inventory to reduce waste and optimize freshness.

Server

Planter's Paradise
Pasadena, MD
07.2021 - Current
  • Maintained cleanliness of all food preparation surfaces, utensils, and equipment according to safety regulations.
  • Operated cash register to collect payments from customers.
  • Processed customer complaints professionally while maintaining a friendly attitude toward them.
  • Organized toppings, syrups, and other ingredients in the work area.
  • Followed proper sanitation guidelines when handling food products.
  • Informed management of low-stock items prior to running out completely.
  • Verified accuracy of order before serving it to customers.
  • Closed shop by cleaning workstations, restocking shelves with supplies, and emptying trash cans.

Daycare Worker

Pup Camp
Severna Park, MD
09.2021 - 05.2022
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition, and reported to management and owners.
  • Provided routine care for dogs, such as feeding, bathing, brushing, and playing with them.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys, and other areas used by the dogs.
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Displayed patience and understanding when dealing with complex or aggressive behaviors from canines.
  • Responded quickly to emergency situations involving injured or ill animals.
  • Resolved customer complaints promptly, while maintaining high standards of service delivery.
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
  • Kept accurate records of each dog's activities at the daycare center.
  • Assisted in the training of new staff to ensure quality care and service.
  • Conducted initial temperament assessments for new dogs to ensure compatibility with group play.

Education

Associate of Arts - Early Childhood Education

Anne Arundel Community College
Arnold, MD
06-2024

Skills

  • Customer Service Management
  • Operations Monitoring
  • Fast-Paced Environment Adaptability
  • Conflict Resolution
  • Technical knowledge
  • Team Collaboration and Leadership

References

References available upon request.

Timeline

Shift Lead

Blendabowl
09.2022 - Current

Daycare Worker

Pup Camp
09.2021 - 05.2022

Server

Planter's Paradise
07.2021 - Current

Associate of Arts - Early Childhood Education

Anne Arundel Community College

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Kelli Hawkins