Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelli Hearne

Grand Prairie, TEXAS, US,TX

Summary

To obtain a position with a stable, secure, motivated company in which I am able to utilize both my business and personal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Executive Administrative Assistant

DFW Marriott South
Fort Worth, TX
09.2023 - 02.2024
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
  • Prepared monthly financial statements according to established deadlines.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Managed and tracked expenses to meet company budget requirements.
  • Managed daily invoices, reports and proposals.
  • Obtained signatures for financial documents and internal and external invoices.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Prepared invoices and drafted memos for executives.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.

High Volume Recruiting Specialist

JP Morgan Chase
Plano, TX
08.2023 - 11.2023
  • Conducted initial phone screens with potential candidates to determine qualifications.
  • Identified qualified candidates through sourcing techniques such as job boards, social media, and internal databases.
  • Scheduled interviews between hiring managers and applicants.
  • Maintained accurate records of all recruitment activities in Applicant Tracking System.
  • Created job postings for open positions using appropriate keywords and descriptions.
  • Managed candidate communication throughout the recruiting process via email or phone calls.
  • Collaborated with hiring managers to assess needs, develop job descriptions, define competencies required for each role.
  • Ensured compliance with federal regulations related to employment practices including EEO laws.
  • Recruited 20 plus candidates per role and used diverse screening tools to identify qualified talent.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Crew Scheduler

American Airlines
Fort Worth, TX
06.2017 - 08.2023
  • Member of the Crew Scheduling Team within the Integrated Operations Division
  • Responsible for ensuring a complete flight attendant crew on all flight departures at all Crew Bases in the United States
  • Maintain and control system wide coverage on all flights through coordination with IOC personnel
  • Build and modify existing sequences and create new pairings to maintain schedule operations, particularly during daily operations and periods of irregular and off-schedule operations
  • Supplies additional flight attendants on a daily basis on flight segments as passenger and flight loads might dictate
  • Assist Crew Schedule operational employees, when necessary
  • Knowledge of Sabre/DECS
  • Exercise sound judgement in making decisions based on information gathered/reviewed
  • Ability to be flexible and capable of adapting to constant change
  • Ability to work with all levels of management and union groups
  • Ability to prepare written and verbal turnovers
  • Ability to learn new computers applications and apply knowledge
  • Ability to prioritize and handle multiple tasks concurrently
  • Ability to work well under pressure and deadlines with minimal supervision
  • Ability to manually complete duties in the event of computer outages
  • Ability to memorize computer entry codes and city codes
  • Ability to speak clearly over the telephone and radio and to be understood by crew members regarding contractual and FAR limits and assignments
  • Ability to read and understand and comprehend the flight attendant labor agreements
  • Ability to work shifts, including weekends/holidays, work overtime as required, sometimes with little or no notice
  • Understand the 24-hour clock and worldwide time zones in daily converstations with crew members.

Reservation Agent

American Airlines
Fort Worth, TX
11.2015 - 06.2017
  • Master several weeks and continuous fast paced, intensive training on products, processes, policies and tools
  • Handle contacts from customers and gain their trust by providing solutions to their travel needs
  • Listen to customer's needs and proactively offer options
  • Generate revenue by selling tickets and related products/services
  • Offer a high level of customer service
  • Work on a full time basis at a workstation
  • Ability to work in an operation that covers a 24-hour period which includes weekends and holidays and day/evening/overnight shifts that could vary throughout the year
  • On occasion be offered voluntary and mandatory overtime
  • Be assigned performance goals and receive coaching towards continuous improvement
  • Work with a caring environment with a passion for culture and diversity with a strong sense of community, volunteer groups and support of various cause.

Owner

Libations and Creations
Dallas, Austin, TX
01.2011 - 11.2015
  • Mobile painting and crafting party service
  • Bringing the party to clients of many different fields such as friends, moms groups, nurses, team building, realtor offices, physicians groups, education groups, girls weekend
  • You name it and we painted and crafted it
  • Customer service and happy clients were our number one goal.

Peer Review Manager

Southwest Medical Examination Services/ExamWorks
Dallas, TX
01.2010 - 01.2011
  • Responsibilities included intake, review of medical records, assignment to specific physicians, completion and follow-up of over 300 peer reviews per month, drug utilization reviews, Medicare set asides, addendums and bill reviews for liability and worker's compensation cases with a seven day turnaround time
  • Preparation of Counter Affidavits for all liability cases
  • Deposition and testimony preparation and scheduling for all physicians
  • Responsible for three employees including all assignments of files, time slips, personal time off requests, training and implementation of new procedures
  • Reported to upper management on all peer review department accountability throughout the month to meet monthly and quarterly goals as set out by ExamWorks Corporation.

Paralegal

Nix, Patterson & Roach, LLP
Irving, TX
01.2006 - 01.2009
  • Handled intellectual property litigation including patent, copyright and trademark infringement, trade secret misappropriation, unfair competition and other business torts, general personal injury litigation, products liability, and class action litigation
  • Responsibilities included scheduling and calendaring of all litigation, attorney and court calendars, drafting pleadings, discovery requests and responses
  • Drafted pleadings, discovery requests and responses
  • Trial preparation and attendance
  • Deposition preparation and attendance of witnesses, medical and criminal records review and summary
  • Interviewed and communicated with counsel and clients
  • Experience in State and Federal Court filings, e-discovery, e-filing and complex document production.

Paralegal

Mayer, Smith & Roberts, LLP
Shreveport, LA
01.2002 - 01.2006
  • Handled insurance defense litigation case loads
  • Responsible for scheduling and calendaring tasks of 13 attorneys
  • Trial preparation and attendance, medical malpractice, motor vehicle accidents, worker's compensation, second injury claims, wills, product and construction liability
  • Medical records review, trial and deposition witness preparation, trial notebooks, exhibits, and jury selection
  • Client coordination, correspondence, billing, mediation preparations, along with pleadings and motions preparation.

Education

Paralegal Studies (ABA Approved) -

East Texas Baptist University

Skills

  • Desktop Publishing
  • Accounting
  • FOS/DECS knowledge
  • Database
  • English
  • Insurance defense
  • Litigation
  • Mediation
  • Excel
  • Microsoft Office
  • Outlook
  • PowerPoint
  • Word
  • Sales
  • Scheduling
  • Information Security
  • Complaint Resolution
  • Consultative Sales
  • Data Collection
  • Appointment Scheduling
  • Account Updating
  • Data Entry
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Report Generation
  • Call Management
  • Product Knowledge
  • Customer Relations
  • Business Development Understanding
  • High-Energy Attitude
  • Report Preparation
  • Customer Service
  • Microsoft Office Suite
  • Filing
  • Calendaring

Certification

Certified Paralegal with American Bar Association

References

References available upon request

Timeline

Executive Administrative Assistant

DFW Marriott South
09.2023 - 02.2024

High Volume Recruiting Specialist

JP Morgan Chase
08.2023 - 11.2023

Crew Scheduler

American Airlines
06.2017 - 08.2023

Reservation Agent

American Airlines
11.2015 - 06.2017

Owner

Libations and Creations
01.2011 - 11.2015

Peer Review Manager

Southwest Medical Examination Services/ExamWorks
01.2010 - 01.2011

Paralegal

Nix, Patterson & Roach, LLP
01.2006 - 01.2009

Paralegal

Mayer, Smith & Roberts, LLP
01.2002 - 01.2006

Paralegal Studies (ABA Approved) -

East Texas Baptist University

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Kelli Hearne