Kelli Helms
Customer Service Office Staff
Beverly Hills,FL
Work Preference
Summary
Dynamic customer service professional with a proven track record at Publix Supermarket, excelling in problem-solving and customer relations. Recognized for enhancing client satisfaction and loyalty through effective communication and adaptability. Skilled in payment processing, consistently achieving high performance metrics while fostering a positive service culture.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Publix Supermarket Customer Service
08.2016 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Billing Clerk
Paradise Family Healthcare
2013 - 10.2016
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Maintained high levels of accuracy in data entry, minimizing discrepancies in billing and customer accounts.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
Skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Computer proficiency
- Customer relations
- Payment processing
- Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Publix Supermarket Customer Service
08.2016 - Current
Billing Clerk
Paradise Family Healthcare
2013 - 10.2016