Kelli Henchey
Holden,MO
Summary
Dynamic Patient Access Representative with extensive experience at WMMC, excelling in insurance verification and HIPAA compliance. Proven ability to enhance patient registration processes and streamline appointment scheduling, ensuring a seamless experience. Recognized for exceptional communication skills and meticulous attention to detail, contributing to improved patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
WMMC- Central Family & Sports Medicine
Warrensburg, MO
09.2023 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients and providers.
- Instructed patients on policies and required actions for different types of appointments.
- Communicated financial obligations to patients and collected fees at time of service.
- Obtained informed consent and payment documentation from patients and filed in system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Verified demographics and insurance information to register patients in computer system.
- Performed pre-registration functions to verify any errors before patients appointments.
- Managed incoming faxes related to patient registration processes.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Training in implementation of new technologies and processes to improve patient access services.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
- Ensured accuracy of all data entered into computer system.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Assisted with preparing daily cash reports for accounting department.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Assisted in helping elderly patients with completing paperwork during registration.
Specialty Benefits Coordinator
Summit Modern Dentistry
Lee's Summit, MO
02.2018 - 05.2023
- Gathered medical information and dental health history from patients.
- Obtained dental insurance breakdowns for patients.
- Built, created, and presented financial documents to patients before any dental treatment was given.
- Assisted patients in applying for third party loans and financing options.
- Scheduled patients in hygiene, dental procedures and Oral Surgery.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Processed payments from patients for services rendered.
- Performed administrative duties such as filing, faxing, photocopying, scanning documents.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected payments from patients and arranged payment schedules.
- Worked closely with dental hygienists to ensure proper services were provided to each patient.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted follow-up calls to confirm appointments.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Verified, updated and entered patient information into system.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
- Assisted in the coordination of dental treatment plans for patients.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Verified patient insurance coverage prior to treatments or procedures being performed.
Receptionist
WMMC- Holden Family Care
Holden, MO
01.2015 - 08.2018
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled appointments, verified insurance, updated demographic information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
ER Registrar
HCA- Lee's Summit Medical Center
Lee's Summit, MO
10.2016 - 02.2018
- Assisted in training new registrars on departmental policies and procedures.
- Answered patient questions regarding registration and insurance processes.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Processed payments, collected co-payments and deposits from patients.
- Maintained a positive attitude while interacting with patients and families during difficult situations.
- Scanned documents into the appropriate medical records according to established policies and procedures.
- Entered data into the electronic health record system accurately.
- Verified patient insurance coverage while being was being checked in.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05-2005
Some College (No Degree) -
National American University
Independence, MOSkills
- Insurance verification
- HIPAA compliance
- Patient registration
- Electronic health records
- Payment processing
- Appointment scheduling
Timeline
Patient Access Representative
WMMC- Central Family & Sports Medicine
09.2023 - Current
Specialty Benefits Coordinator
Summit Modern Dentistry
02.2018 - 05.2023
ER Registrar
HCA- Lee's Summit Medical Center
10.2016 - 02.2018
Receptionist
WMMC- Holden Family Care
01.2015 - 08.2018
High School Diploma -
Warrensburg High School
Some College (No Degree) -
National American University
Similar Profiles
Lindsay ButtonLindsay Button
Certified Medical Assistant at Central Family & Sports MedicineCertified Medical Assistant at Central Family & Sports Medicine
Rickianna De SantiagoRickianna De Santiago
Administrative Specialist at Central Texas Sports Medicine & OrthopaedicsAdministrative Specialist at Central Texas Sports Medicine & Orthopaedics
Kimberly MaggsKimberly Maggs
Certified Medical Assistant at Central Texas Sports Medicine & OrthopaedicsCertified Medical Assistant at Central Texas Sports Medicine & Orthopaedics