Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

Kelli Hickerson

Flemingsburg,KY

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

29
29
years of professional experience

Work History

Caregiver

Self
12.2023 - Current
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patient, reducing risks and ensuring optimal health outcomes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patient towards improved mobility and function.
  • Laundered items, changed sheets and made bed to keep patient bedroom clean.
  • Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored client overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patient with eating tasks to support healthy nutrition.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Bus Monitor

Fleming County Schools
01.2019 - Current
    • Assisted driver in monitoring and managing student behaviors to promote safety.
    • Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
    • Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.

Clerical Secretary

Premier Auto & Truck Repair
02.2017 - 12.2023
  • Entering information into computer, ordering parts for vehicles, keeping track of inventory, getting estimates together for vehicle parts and tires and getting estimates approved by customers
  • Making copies, faxing information, taking care of warranty claims, rebates, and incentives
  • Ensured smooth daily operations by maintaining office supplies inventory and ordering necessary items when needed.
  • Served as reliable point of contact for internal staff members seeking assistance with administrative duties or inquiries about company policies procedures.
  • Maintained strict confidentiality with sensitive information, ensuring data privacy for all parties involved.
  • Streamlined communication channels by managing incoming calls and emails in a timely manner.
  • Managed travel arrangements including booking flights, accommodations, and transportation for executives attending conferences or business trips.
  • Provided excellent customer service to clients and vendors while resolving issues efficiently.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Stay at Home Mom

Self
08.2010 - 02.2017
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Advertising Manager

Flemingsburg Gazette
05.2007 - 08.2010
    • Selling and designing ads for local newspaper
    • Answering phones, and running office equipment.
    • Boosted brand awareness by creating and executing innovative marketing campaigns.
    • Developed advertising strategies for improved product visibility and increased sales.
    • Maintained strong relationships with clients, ensuring satisfaction through regular communication and progress updates.
    • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
    • Maintained account information accuracy by communicating frequently with salesmen and account executives.
    • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
    • Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
    • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, and company officials.

Owner/Manager

Curves of Flemingsburg
03.2002 - 05.2007
  • Recruiting and signing up new members
  • Guiding members to help achieve there fitness goals
  • Answering phones, preparing and making bank deposits
  • Hiring employees
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Office Manager

Home-Tech HVAC
04.1999 - 06.2001
  • Managing office
  • Answering phones
  • Setting up appointments
  • Accounts receivable
  • Accounts payable
  • Payroll

Secretary/ Finance Manager

Fleming County Chrysler
04.1997 - 08.1999
  • Customer service, answering phones
  • Filing, data input, assisting the car sales team in getting customer approvals with credit applications process, opening and closing office, selling extended warranties to customers
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Evaluated and negotiated contracts to procure favorable financial terms.

Teller/CSR

Community Trust Bank
09.1995 - 03.1997
    • Customer service, opening new accounts, balancing drawer, closing bank in the evenings
    • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
    • Disbursed cash and checks accurately while maintaining security of cash drawers.
    • Processed customer transactions promptly, minimizing wait times.
    • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
    • Assisted customers with account inquiries, resolving issues promptly and professionally.
    • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
    • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
    • Improved customer satisfaction by providing efficient and accurate transaction processing.
    • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
    • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
    • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
    • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
    • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
    • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
    • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
    • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
    • Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
    • Maintained friendly and professional customer interactions.
    • Processed wide variety of retail banking transactions for personal and commercial customers.
    • Arranged monies received in cash boxes and coin dispensers according to denomination.
    • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
    • Processed applications for new accounts.
    • Received loan and utility payments, sending funds to correct destinations.
    • Established rapport with new clients to increase satisfaction and loyalty.
    • Performed account maintenance by closing out accounts and changing customer addresses.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Responded to customer requests for products, services, and company information.
    • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
    • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
    • Answered product and service questions, suggesting other offerings to attract potential customers.
    • Provided primary customer support to internal and external customers.
    • Updated account information to maintain customer records.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Handled customer inquiries and suggestions courteously and professionally.

Education

Some College. But Did Not Graduate. - Respiratory Therapy

Maysville Community And Technical College
Maysville, KY

Some College. But Did Not Graduate. - Business

Maysville Community And Technical College
Maysville, KY

High School Diploma -

Fleming County High School
Flemingsburg, KY
05.1995

Skills

  • Microsoft Office
  • Office Equipment
  • Inventory
  • Customer Service
  • Clerical Experience
  • Office Management
  • Respectful and Compassionate
  • Problem-Solving
  • Dependable and Responsible
  • Flexible schedule and availability
  • Compassionate Care
  • Scheduling appointments
  • Invoice Processing
  • Confidentiality handling
  • Accounts receivable and payable
  • Customer Engagement
  • Confidentiality understanding

Additional Information

I feel that I would make a good choice for this position. I am a hard worker, I am eager to learn new things, and take on new challenges. I truly enjoy working to help people.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Caregiver

Self
12.2023 - Current

Bus Monitor

Fleming County Schools
01.2019 - Current

Clerical Secretary

Premier Auto & Truck Repair
02.2017 - 12.2023

Stay at Home Mom

Self
08.2010 - 02.2017

Advertising Manager

Flemingsburg Gazette
05.2007 - 08.2010

Owner/Manager

Curves of Flemingsburg
03.2002 - 05.2007

Office Manager

Home-Tech HVAC
04.1999 - 06.2001

Secretary/ Finance Manager

Fleming County Chrysler
04.1997 - 08.1999

Teller/CSR

Community Trust Bank
09.1995 - 03.1997

Some College. But Did Not Graduate. - Respiratory Therapy

Maysville Community And Technical College

Some College. But Did Not Graduate. - Business

Maysville Community And Technical College

High School Diploma -

Fleming County High School

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Kelli Hickerson